Factors influencing customer satisfaction on using BAEMIN services in the current market
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Factors influencing customer satisfaction on using BAEMIN services in the current market
Factors influencing customer satisfaction on using BAEMIN services in the current market
MINISTRY OF EDI CATION AND TRAININGTHE STATE BANK OF VIET N AMBANKING UNIVERSITY OF HO CHI MINH CITYNGUYEN HOANG THONGFACTORS INFLUENCING CUSTOMERSATI Factors influencing customer satisfaction on using BAEMIN services in the current market ISFACTION ON USING BAEMIN SERVICES INTHE CURRENT MARKETGRADUATE THESIS PROPOSAL MAJOR: BUSINESS ADMINISTRATIONHO CHI MINH CITY, 2021il________________________________________________________itMINISTRY OF EDI CATION AND TRAINING THE STATE BANK OF VIET NAMBANKING UNIVERSITY OF HO CHI .MINH CH YNGUYEN Factors influencing customer satisfaction on using BAEMIN services in the current market HOANG THONGFACTORS INFLUENCING CUSTOMER SATISFACTION ON USING BAEMIN SERVICES IN THE CURRENT MARKET: THE CASE STUDY ON STUDENTS IN HO CHI MINH CITYGRAFactors influencing customer satisfaction on using BAEMIN services in the current market
DUATE THESIS MAJOR: BUSINESS ADMINISTRATIONSUPERVISOR PHAM HUONG DIEN, Ph.I)HO CHI MINH CITY. 2021li————————4SUPERVISOR’S COMMENTSupervisorPHAM HUONG MINISTRY OF EDI CATION AND TRAININGTHE STATE BANK OF VIET N AMBANKING UNIVERSITY OF HO CHI MINH CITYNGUYEN HOANG THONGFACTORS INFLUENCING CUSTOMERSATI Factors influencing customer satisfaction on using BAEMIN services in the current market y own research process. Except for references from other research works as stated in the thesis, the survey data and the results of the thesis are honest and not yet published in any research work before.iiACKNOWLEDGEThis thesis is the author’s own work, the research results are honest, in which no Factors influencing customer satisfaction on using BAEMIN services in the current market previously published content or content done by others except for cited quotes in the thesis.During my thesis time. I got loads of backings and supporFactors influencing customer satisfaction on using BAEMIN services in the current market
tive gestures from numerous people. This thesis would not have been accomplished without those valuable input, support, counsel, and advice.First and MINISTRY OF EDI CATION AND TRAININGTHE STATE BANK OF VIET N AMBANKING UNIVERSITY OF HO CHI MINH CITYNGUYEN HOANG THONGFACTORS INFLUENCING CUSTOMERSATI Factors influencing customer satisfaction on using BAEMIN services in the current market her unbelievable and unreserved help, valuable advice and recommendation. Thank for her effort and wide knowledge to make my topic possible, her suggestions, direction and advices are always highly appreciated and greatly contributing to the success of this thesis.I would also like to express my si Factors influencing customer satisfaction on using BAEMIN services in the current market ncere appreciation to the professors and lecturers for their guidance during my academic years at the University of Banking. The knowledge and skillsFactors influencing customer satisfaction on using BAEMIN services in the current market
that I have learned, have assisted me in the completing of this thesis.Last but not least, honestly the most supported ones are my family and my frienMINISTRY OF EDI CATION AND TRAININGTHE STATE BANK OF VIET N AMBANKING UNIVERSITY OF HO CHI MINH CITYNGUYEN HOANG THONGFACTORS INFLUENCING CUSTOMERSATI Factors influencing customer satisfaction on using BAEMIN services in the current market n “Thank you for all your encouragement, support, and love”.iiiABSTRACTThis study aims to identify and evaluate the factors affecting customer satisfaction when using online food ordering sen ice in Ho Chi Minh City. Based on the theory of customer satisfaction, theory of sen ice and previous studie Factors influencing customer satisfaction on using BAEMIN services in the current market s, this research is carried out through 2 methods: qualitative and quantitative research. The qualitative method aims to complete the measurement scalFactors influencing customer satisfaction on using BAEMIN services in the current market
es and the quantitative method with tools such as descriptive statistics. Cronbach’s Alpha, EFA and regression. Results from analyzing data collected MINISTRY OF EDI CATION AND TRAININGTHE STATE BANK OF VIET N AMBANKING UNIVERSITY OF HO CHI MINH CITYNGUYEN HOANG THONGFACTORS INFLUENCING CUSTOMERSATI Factors influencing customer satisfaction on using BAEMIN services in the current market y subjective Variety of food. Customer senice. Type of promotion, and Perceived price. The study also provides implications for the managers of the online ordering businesses to enhance their customers' satisfaction. The study has certain limitations in terms of survey methods and sample size, so th Factors influencing customer satisfaction on using BAEMIN services in the current market e validity of the study may be affected. That can be improved in the proposed future studies.ivMINISTRY OF EDI CATION AND TRAININGTHE STATE BANK OF VIET N AMBANKING UNIVERSITY OF HO CHI MINH CITYNGUYEN HOANG THONGFACTORS INFLUENCING CUSTOMERSATIMINISTRY OF EDI CATION AND TRAININGTHE STATE BANK OF VIET N AMBANKING UNIVERSITY OF HO CHI MINH CITYNGUYEN HOANG THONGFACTORS INFLUENCING CUSTOMERSATIGọi ngay
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