0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
THE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th R SATISFACTION IN ELECTRONIC BANKING AT VIET NAM PROSPERITY BANK HO CHI MINH CITYGRADUATION THESISMAJOR: FINANCE - BANKINGCODE: 734021HO CHI MINH CITY. JANUARY - 2021THE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUA 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th LITY ON CUSTOMERSATISFACTION IN ELECTRONIC BANKING ATVIET NAM PROSPERITY BANK HO CHI MINH CITYGRADUATION THESISMAJOR: FINANCE - BANKINGCODE: 734021SUP0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
ERVISORNGUYEN Tin MY HANH, PhDABSTRACTInformation technology advancements have been rapidly implemented in the banking industry to increase bank perfoTHE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th speed. Banks are racing to modernize their information systems, and launch a series of new services such as "phone banking"; "Internet banking", automatic money transfer and withdrawal ... make banking services popular and widely available. Therefore, for a bank to get closer to customers, the bank 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th itself must improve and apply e-banking to its obvious products and sendees. To serve the demands of customers promptly, regardless of time and space0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
, banks must constantly be updating consumer reviews and improve products and services in the best way. Since VPBank recognized the value of e-bankingTHE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th ds of customers will be higher, the bank should pay attention to how satisfied customers are when using VPbank Online. The author made the decision to investigate “The impact of service quality on customer satisfaction in electronic banking at Viet Nam Prosperity Bank Ho Chi Minh City” to find out f 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th actors affecting customer satisfaction. In terms of the quality of e-banking sen ices offered by VPBank in Ho Chi Minh City, there is a foundation for0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
the bank to steadily increase operational quality and customer satisfaction.The structure of the thesis is divided into five chapters: Chapter 1: IntTHE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th esearch utilizes qualitative and quantitative approaches to assess the variables impacting e-banking satisfaction, focusing on a database of surveys of 385 consumers using power banking services using the service level assessment model that provided by Sakhaei, et al. (2014). According to Sakhaei, e 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th t al. (2014) described 6 factors: reliability, efficiency, responsiveness, fulfillment, security/privacy, and website design as internet banking servi0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
ce quality dimensions were identified and proposed indicators to measure customer satisfaction with service quality customer surveys confirmed.ConstruTHE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th illelectronic banking at VPBank Ho Chi Minh City. (1) Strongly disagree, (2) Disagree, (3) No idea, (4) Agree, (5) Strongly agree. Sample selection: Respondents are based on a convenient, non-probabilistic method because this is an easy sampling method, which means that clients who agree to be inter 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th viewed can be survey samples.Methods of processing and analyzing data including descriptive statistics are used for statistical purposes; Cronbach’s A0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
lpha's confidence coefficient method: to lest the reliability of the scale; Exploratory factor analysis (EFA): to determine observed variables as wellTHE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th explain the effect of variables in practice. ANOVA analysis: rhe average bottle lest of two separate samples to compare the average outcomes of the variable age, gender, average monthly salary, and time using personal Internet Banking service of VPBank customers.According to the findings of the rep 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th ort, there are six factors shaping individual customer satisfaction with the current level of e-banking services at VPBank, and the degree of impact o0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
f those factors varies. The scale in rhe building model illustrates 66.6 percent of customer satisfaction by using e-banking services. There are six fTHE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th ing regression equation is used to measure the strength of the factors' influence:cs = 0.427RE+0.354EF+0.208RES+0.202PR+0.089FU+0.080WDReliability has the strongest influence on satisfaction, followed by Efficiency, Responsiveness, Privacy/Security. The element that has the least effect on satisfact 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th ion are Fulfillment and Website Design. This result would serve as the framework for the author to provide specific and realistic ways to boost custom0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th
er satisfaction by using VPBank HCMC’s e-banking services.From the above research results, the author also gives some suggestions for administrators iTHE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMER 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th r of customers signing up for VPBank's e-banking services is growing everyday. New electronic banking products must still be checked, as there may be many 0109 the impact of service quality on customer satisfaction in electronic banking at viet nam prosperity bank ho chi minh city bachelor luận văn TCNH le th THE STATE BANK OF VIET NAM MINISTRY OF EDUCATION & TRAININGBANKING UNIVERSITY HO CHI MINH CITYLE THI YEN LINHTHE IMPACT OF SERVICE QUALITY ON CUSTOMERGọi ngay
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