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A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

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Nội dung chi tiết: A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGAUGESENGLISH FOR BUSINESS DEPARTMENT..............THÁI THỊ HẠN HA Study on Customer Relationship

A study on customer relationship management in mathnasium times city and suggestions to futher improve the system Management in Mathnasium Times City and Suggestions to Futher Improve the SystemSupervisor: Phạm Thị Thanh ThúyHanoi, May. 2020NATIONAL ECONOMICS UNI

VERSITY FACULTY OF FOREIGN LANGAUGESENGLISH FOR BUSINESS DEPARTMENT-------------THÁI THỊ HẠNHA Study on Customer Relationship Management in Mathnasium A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

Times City and Suggestions to Futher Improve the SystemSupervisor: Phạm Thị Thanh ThùyHanoi. May, 2020ACKNOWLEDGEMENTForemost. I would like to expres

A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

s my sincere gratitude to my teacher. Mrs. Pham Thi Thanh Thuy, lecturer of Faculty of Foreign Language for her support and guidance.Furthermore. I wo

NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGAUGESENGLISH FOR BUSINESS DEPARTMENT..............THÁI THỊ HẠN HA Study on Customer Relationship

A study on customer relationship management in mathnasium times city and suggestions to futher improve the system comments, and advices.My sincere thanks also goes to Mrs. Nguyen Thi Tra My for giving me this opportunity in her company.Lastly, my family always sup

ports me spiritually throughout my life.iTABLE OF CONTENTSACKNOWLEDGEMENT...................................................iTABLE OF CONTENTS........ A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

........................................iiLIST OF TABLE.....................................................VLIST OF FIGURES..........................

A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

........................viEXECUTIVE SIMMARY...............................................viiINTRODUCTION.............................................

NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGAUGESENGLISH FOR BUSINESS DEPARTMENT..............THÁI THỊ HẠN HA Study on Customer Relationship

A study on customer relationship management in mathnasium times city and suggestions to futher improve the system ory of foundation and development of Malhnasium in general...61.1.2.History of foundation and development of Malhnasium rimes City....61.2Business Act

ivities.........................................61.3Organizational Structure....................................71.4Mission and Vision................ A study on customer relationship management in mathnasium times city and suggestions to futher improve the system

..........................8

NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGAUGESENGLISH FOR BUSINESS DEPARTMENT..............THÁI THỊ HẠN HA Study on Customer Relationship

NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGAUGESENGLISH FOR BUSINESS DEPARTMENT..............THÁI THỊ HẠN HA Study on Customer Relationship

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