Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area
Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area
MINISTRY OF EDI CATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITYBI VU THANH XƯANIDENTIFYING DIMENSIONS OF BIDV’S TRADE FINANCE SERVICES QUAL Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area LITY IN HOCHIMINH CITY AREA.MASTER THESISHo Chi Minh City, 2011.https://khothu vien .comMINISTRY OF EDI CATION AND TRAININGUNIVERSITY OF ECONOMICS HOCH1MINH CITYBI VU THANH XUANIDENTIFYING DIMENSIONS OF BIDV’S TRADE FINANCE SERVICES QUALITY IN HOCHIMINH CITY AREA.MAJOR: BANKING AND FINANCE MAJOR COD Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area E: 60.31.12MASTER THESIS INSTRUCTOR: DR. TRI ONG QUANG THONGHo Chi Minh C ity, 2011.1ACKNOWLEDGEMENT.I would like to express my heartfelt gratitude anLuận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area
d deepest appreciation to my research supervisor. Dr. Truong Quang Thong for his precious guidance, share of experience and highly valuable suggestionMINISTRY OF EDI CATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITYBI VU THANH XƯANIDENTIFYING DIMENSIONS OF BIDV’S TRADE FINANCE SERVICES QUAL Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area Ho Chi Minh city (UEỈI) for their support and the valuable knowledge during my study in UEI I.I also wish to thank to my colleagues in BIDV’s branches, who help me during the collection of data. My thanks would also extend to the respondents, without them, my thesis could not have been done.Speciall Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area y, my thanks go to Ms. Vu Thi Bich Ngoc for their valuable and enthusiastic support for this research study as well as for their comments of English fLuận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area
rom early draft of my thesis.iiAbstractMaximizing customer satisfaction through senice quality has been described as the ultimate weapon. This study aMINISTRY OF EDI CATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITYBI VU THANH XƯANIDENTIFYING DIMENSIONS OF BIDV’S TRADE FINANCE SERVICES QUAL Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area y area. A study of 150 respondents from branches was conducted. Multiple linear regression technique was used to test the hypotheses and research model. The chosen model is modified from SERVQƯAL model. According to the results, empathy, responsibility, assurance, reliability were confirmed to have Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area positive impact on sendee quality. Some independent variables such as tangibility, price, portfolio have no enough evidence to conclude to have relatiLuận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area
onship to service quality.Recommendations for related regression results are suggested to improve trade finance services quality and therefore BIDV caMINISTRY OF EDI CATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITYBI VU THANH XƯANIDENTIFYING DIMENSIONS OF BIDV’S TRADE FINANCE SERVICES QUAL Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area ..............................iAbstract..............................................................iiContents.............................................................iiiList of tables........................................................viList of Figures and Charts........................... Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area ................viiChapter I: INTRODUCTION TO THE STUDY...................................11.1.Rationale of the study.................................Luận văn thạc sĩ identifying dimension of bidvs trade finance services quality in hochiminh city area
...........11.2.Problem statement.................................................11.3.Research objectives............................................MINISTRY OF EDI CATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITYBI VU THANH XƯANIDENTIFYING DIMENSIONS OF BIDV’S TRADE FINANCE SERVICES QUALMINISTRY OF EDI CATION AND TRAINING UNIVERSITY OF ECONOMICS HOCHIMINH CITYBI VU THANH XƯANIDENTIFYING DIMENSIONS OF BIDV’S TRADE FINANCE SERVICES QUALGọi ngay
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