Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry R IN THE SERVICE INDUSTRYMASTER OF BUSINESS (Honours)Ho Chi Minh City - Year 2012UNIVERSITY OF ECONOMICS no cm MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN THE SERVICE INDUSTRYID: 60340102MAS TER OE BUSINESS (Honours)SUPER Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry VISOR: Dr. Nguyen Huu LamHo Chi Minh City - Year 2012ACKNOWLEDGEMENTSThis thesis could not have been completed without the support, guidance and encouLuận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
ragement of many people.First of all. I would like to express my genuine appreciation to my supervisor. Dr. Nguyen Huu Lam. for the precious time of cUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry aching, support and assistance.I would also like to thank the committee members. Dr. Nguyen Dinh Tho, Dr. Nguyen Dong Phong. Dr. Tran Ha Minh Quan. Dr. Nguyen Till Mai Trang and Dr. Nguyen Thi Nguyet Que. Thanks for their advice, willingness to help and insightful comments. I am thankful to all staf Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry fs of International School of Business for their support and help during the last two years as well as their experience sharing. There are also a lotLuận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
of other professors, classmates, colleagues and friends who supported me in the long journey of my graduate study.Lastly. I owe a great gratitude to mUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry ng VanOrganizational Culture and Organizational Citizenship Behavior in the Service Industry Page 1ABSTRACTResearch on organizational citizenship behavior (OCB) has received considerable allention over the past several decades. OCB is defined as the discretionary contributions of employees that beyo Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry nd a job description and do not formally result in reward. Previous research have identified a wide range of antecedents of OCB. including attitudinalLuận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
variables (e.g.. satisfaction, perceptions of justice, organizational commitment), individual characteristics (c.g., conscientiousness, agreeablenessUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry urrent study is finding out the correlation between organizational culture and OCB.The research was done by quantitative approach. Data was collected from 342 respondents who are employees from sen ice companies in Ho Chi Minh City. A two-step approach in SEM was employed to analyze the data. Confir Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry matory factor analysis (CFA) was used to validate the measurement scale of organizational culture and organizational citizenship behavior. And structuLuận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
ral equation model (SEM) was used to measure the influence of organizational culture on OCB as well as measure the impact of each dimensions of organiUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry tional culture, three dimensions affected positively on OCB: Competitiveness. Performance Orientation and Stability: four remain dimensions Social Responsibility, Innovation, Supportiveness and Emphasis on Reward did not impact on OCB.Based on result of data analysis, managerial implications have be Luận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry en discussed; limitations and farther research dnections have also been indicated.Organizational Culture and Organizational Citizenship Behavior in thLuận văn thạc sĩ organizational culture and organizational citizenship behavior in the service industry
e Service Industry Page iiTABLE OF CONTENTSACKNOWLEDGEMENTSABSTRACTTABLE OF CONTENTSLIST OF TABLESLIST OF FIGURESUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIORUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIORGọi ngay
Chat zalo
Facebook