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Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency

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Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISResearch on Factors Influencing Customer’s Satisfaction in Service Quality

Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency at Dat Xanh Real Estate T Agency wIn partial fulfillment of the requirements for the degree of Masters of Business AdministrationAdvisor: Dr. Wei-Shu

o LoCo-advisor: Dr. I.e Cao ThanhGraduate Student: Tran Viet KlioaDecember, 2010Meiho UniversityGraduate Institute of Business and ManagementMaster Th Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency

esis Committee Members Signature FormStudent:__________TRAN VIET KHOA____________________Title of Master Thesis:Research on Factors Influencing Custom

Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency

er's Satisfaction in Service Quality at DATXANH Real Estate AgencyAcceptance of die Master Degree Qualification by Members of Oral Defense Committee.S

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISResearch on Factors Influencing Customer’s Satisfaction in Service Quality

Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency ch on Factors Influencing Customer's Satisfaction in Sen ice Quality at DAIXANH Real Estate Agency-»»',y>.I A f^x - oL-oỲạR.S 9912 JJ 29 9ACKNOWLEDGME

NTSFirst of all. I sincerely acknowledge the help of the Board of Directors of Ho Chi Minh City University of Industry. Vietnam (HUI) and the Board of Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency

Directors of Meiho University. Taiwan (MU) for giving me the opportunity to study and research in this program.I am taking this great pleasure to sin

Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency

cerely express my deep gratitude and sincere thanks to Dr Wei-Shuo Lo, Dr Le Cao Thanh for giving me fullest supports to the fulfillment of this impor

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISResearch on Factors Influencing Customer’s Satisfaction in Service Quality

Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency eepest thanks to all the professors from both universities as well as my colleagues who helped me to finish this research, rhe thesis can be fulfilled

with many helps and support from many people and Ĩ always remember all the kindness.IResearch on Factors Influencing Customer’s Satisfaction in Servi Research on factors influencing customer’s satisfaction in service quality at dat xanh real estate agency

ce Quality at Dat Xanh Real Estate Agency

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISResearch on Factors Influencing Customer’s Satisfaction in Service Quality

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISResearch on Factors Influencing Customer’s Satisfaction in Service Quality

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