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A Tandem Queueing Model to optimize the efficiency of public administrative services

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Nội dung chi tiết: A Tandem Queueing Model to optimize the efficiency of public administrative services

A Tandem Queueing Model to optimize the efficiency of public administrative services

VIETNAM NATIONAL UNIVERSITY, HANOI VIETNAM JAPAN UNIVERSITYLE ANH THI’A TANDEM QUEUEING MODEL TO OPTIMIZE THE EFFICIENCY OF PUBLIC ADMINISTRATIVE SERV

A Tandem Queueing Model to optimize the efficiency of public administrative services VICESMASTER S THESISVIETNAM NATIONAL UNIVERSITY, HANOI VIETNAM JAPAN UNIVERSITYLEANT! THUA TANDEM QUEUEING MODEL TO OPTIMIZE THE EFFICIENCY OF PUBLIC

ADMINISTRATIVE SERVICESMAJOR: Public Policy CODE: 8340402.01RESEARC H SUPERVISOR:Associate Prof. Pill NG-DI C Tl JANHanoi. 2021AcknowledgementsTwo yea A Tandem Queueing Model to optimize the efficiency of public administrative services

rs of studying al Vietnam Japan University passed quickly. 1 am very honored and proud to have been a part of the 4Z/| Intake of the Public Policy Pro

A Tandem Queueing Model to optimize the efficiency of public administrative services

gram under Vietnam Japan University. Thanks to Vietnam Japan University. I was able to experience an international learning environment where I met ma

VIETNAM NATIONAL UNIVERSITY, HANOI VIETNAM JAPAN UNIVERSITYLE ANH THI’A TANDEM QUEUEING MODEL TO OPTIMIZE THE EFFICIENCY OF PUBLIC ADMINISTRATIVE SERV

A Tandem Queueing Model to optimize the efficiency of public administrative services cially the cancellation of our internship at the University of Tsukuba. But. when one door closes, anolheropens. The experience at Vietnam Japan Unive

rsity would be the best memory of my life.First of all. 1 would like to express my most profound appreciation to my supervisor. Assoc. Prof. Phung-Duc A Tandem Queueing Model to optimize the efficiency of public administrative services

Tuan from the University of Tsukuba for his kindness, patience. and support during the whole process of my study. Thanks to his enthusiastic encourag

A Tandem Queueing Model to optimize the efficiency of public administrative services

ement. I chose a completely new and challenging thesis topic. This forced me to cultivate new knowledge and skills, and above all. meticulousness.1wou

VIETNAM NATIONAL UNIVERSITY, HANOI VIETNAM JAPAN UNIVERSITYLE ANH THI’A TANDEM QUEUEING MODEL TO OPTIMIZE THE EFFICIENCY OF PUBLIC ADMINISTRATIVE SERV

A Tandem Queueing Model to optimize the efficiency of public administrative services eatly appreciate the kind support of Dr. Vinh for helping me to collect the data for this research. I also would like to thank Vinh Phuc Provincial Pu

blic Administration Service Center for providing this data.Besides. I would like to extend my gratitude to Dr. Nguyen Thuy Anh. Dr. Vu Hoang Linh and A Tandem Queueing Model to optimize the efficiency of public administrative services

Prof. Naohisa Okamoto, and Ms. Pham Thi Lan Huong for their support.I would like to express my deep gratitude to my dear friend Mr. Vu Ngoe Quang, who

A Tandem Queueing Model to optimize the efficiency of public administrative services

supported me in using Python for this research. In addition. I would like to thank Mr. Nguyen Quoc Hung for sharing his valuable experience.My heartf

VIETNAM NATIONAL UNIVERSITY, HANOI VIETNAM JAPAN UNIVERSITYLE ANH THI’A TANDEM QUEUEING MODEL TO OPTIMIZE THE EFFICIENCY OF PUBLIC ADMINISTRATIVE SERV

A Tandem Queueing Model to optimize the efficiency of public administrative services udents who have been a part of my student life.ContentsAcknowledgementsList of TablesiList of FiguresiiList of Abbreviationsiii1INTRODUCTION11.1Resear

ch context................................................. 11.2Research objective andresearchquestion ........................ 31.3Method and Methodo A Tandem Queueing Model to optimize the efficiency of public administrative services

logy........................................... 31.4Research structure .............................................. 42LITERATURE REVIEW52.1Public ad

A Tandem Queueing Model to optimize the efficiency of public administrative services

ministration services .................................. 52.2Tandem queueing model............................................ 73RESEARCH METHOD ANDME

VIETNAM NATIONAL UNIVERSITY, HANOI VIETNAM JAPAN UNIVERSITYLE ANH THI’A TANDEM QUEUEING MODEL TO OPTIMIZE THE EFFICIENCY OF PUBLIC ADMINISTRATIVE SERV

VIETNAM NATIONAL UNIVERSITY, HANOI VIETNAM JAPAN UNIVERSITYLE ANH THI’A TANDEM QUEUEING MODEL TO OPTIMIZE THE EFFICIENCY OF PUBLIC ADMINISTRATIVE SERV

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