LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy
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LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy
ĐẠI HỌC QVÓC GIA HÀ NỌI KHOA QUAN TRỊ VÀ KINH DOANHKHƯƠNG NHƯ QUỲNHA RESEARC II OF THE EFFECT OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN IZONE IEL LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy LTS TRAINING ACADEMYNGHIÊN CỨU ẢNH HƯỞNG CƯA ( HÁT LƯỢNG DỊCH vụ ĐÉN Sự HÀI LÒNG CỬA KHÁC H HÀNG TẠI HỌC VIỆN ĐÀO TẠO IELTS IZONELUẬN VÃN THẠC Sĩ QUÂN TRỊ KINH DOANHHÀ NỘI - 2020ĐẠI HỌC ỌUÓC GIA IIÀ NỘI KHOA QUAN TRỊ VÀ KINH DOANHKHUÔNG NHU QUỲNHA RESEARCH OF THE EFFECT OF SERVIC E QUALITY TO CUSTOM LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy ER SATISFACTION IN IZONE IELTS TRAINING ACADEMYNGHIÊN cứu ẢNH HƯỞNG CỦA ( HÁT LƯỢNG DỊCH vụ ĐÈN Sự HÀI LÒNG CỦA KHÁCH HÀNG TẠI HỌC VIẸN DÀO TẠO IELTSLUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy
IZONE('huyên ngành: Quân trị kinh doanh Mã số: 60 34 01 02LUẬN VĂN THẠC sĩ QUÀN TRỊ KINH DOANHNGƯỜI HƯỚNG DẦN KHOA HỌC: TS. TRẤN KIM HÀOHÀ NỌI - 2020DĐẠI HỌC QVÓC GIA HÀ NỌI KHOA QUAN TRỊ VÀ KINH DOANHKHƯƠNG NHƯ QUỲNHA RESEARC II OF THE EFFECT OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN IZONE IEL LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy it is not yet published in other's research and article.rhe other's research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is giv cn.The author is responsible in front of the Thesis Assessment LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy Committee. Hanoi School of Business and Management, and the laws for above-mentioned declaration.31’* of August. 2019ACKNOWLEDGEMENTAfter studying MBALUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy
course, I have attained plenty of various knowledge, skills and insights. The course raises my capacity of administration and management up to the neĐẠI HỌC QVÓC GIA HÀ NỌI KHOA QUAN TRỊ VÀ KINH DOANHKHƯƠNG NHƯ QUỲNHA RESEARC II OF THE EFFECT OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN IZONE IEL LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy . Hanoi - Hanoi School of Business and Management (HSB). This thesis has not been submitted for a higher degree to any other University or Institution.Ĩ would like to thank sincerely people for heloping. supporting and guiding me conscientiously in order to finish this thesis successfully.First of a LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy ll. Ĩ would like to thank all the professors of MBA program, especially Hr. Iran Kim Hao - my supervisor. Then 1 would like to thank deeply to the dirLUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy
ectors and staff of T7.ONF. TF.T.TS Training Academy, respondents and interviewees who allowed me to gather enough data for this research. Finally, 1 ĐẠI HỌC QVÓC GIA HÀ NỌI KHOA QUAN TRỊ VÀ KINH DOANHKHƯƠNG NHƯ QUỲNHA RESEARC II OF THE EFFECT OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN IZONE IEL LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy rage me to keep moving from the beginning of my study.iiABBREVIATIONEFAExploratory Factor AnalysisiiiLIST OF FIGI RESFigure 1.1. The relationship between sen ice quality and customer satisfaction.......10Figure 1.2. Service Quality 5 Gap Model in SERVQUAL..................................12Figure 1. LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy 3. SF.RVQUAI. model.........................................................13Figure 1.4: Conceptual model of the research............................LUẬN văn THẠC sĩ a research of the effect of service quality to customer satisfaction in izone ielts training academy
.............15ĐẠI HỌC QVÓC GIA HÀ NỌI KHOA QUAN TRỊ VÀ KINH DOANHKHƯƠNG NHƯ QUỲNHA RESEARC II OF THE EFFECT OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN IZONE IELĐẠI HỌC QVÓC GIA HÀ NỌI KHOA QUAN TRỊ VÀ KINH DOANHKHƯƠNG NHƯ QUỲNHA RESEARC II OF THE EFFECT OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN IZONE IELGọi ngay
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