LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi
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LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi
VIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYVU LE HUYIMPACT OF CUSTOMER CO-CREATIONBEHAVIORS ON CROWD LOCAL DELIVERY SERVICE QUALITYMAST LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi TER S THESISBUSINESS ADMINISTRATIONHanoi, 2019VIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYvu LE HUYIMPACT OF CUSTOMER CO-CREATIONBEHAVIORS ON CROWD LOCALDELIVERY SERVICE QUALITYMAJOR: BUSINESS ADMINISTRATIONCODE: 60340102RESEARCH SUPERVISORS:ASSOC. PROF. DR. vu ANH DUNGPROF. DR. YOSHIK LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi I MATSUIHanoi, 2019ACKNOWLEDGEMENTFirstly. I would like to show my profound gratitude towards Associate Professor Vu Anil Dung and Professor Yoshi MatLUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi
sui for your kind and careful guidance over my master thesis. In class, you arc both wonderful teachers of the course of international business and opVIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYVU LE HUYIMPACT OF CUSTOMER CO-CREATIONBEHAVIORS ON CROWD LOCAL DELIVERY SERVICE QUALITYMAST LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi tive research topic that I hardly know about it before. Without your recommendation. 1 obviously lost the chance to Icam about this key concept of modern marketing. To Professor Matsui. I enjoy my time in your seminar very much. 1 hank to your precious suggestion and interesting arguments that help LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi me to know more about survey-based empữical research that I almost know nothing about it previously. From bottom of my heart. I really want to apologiLUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi
ze to you for my not very good thesis that deserve your supports.Secondly. I would like to thank V.IU and YNU professors, students and staffs to help VIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYVU LE HUYIMPACT OF CUSTOMER CO-CREATIONBEHAVIORS ON CROWD LOCAL DELIVERY SERVICE QUALITYMAST LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi y, I would like to thank Ms. Huycn (aka Huong or vice versa). You have done a wonderful job that takes care all of our MBA2 students. I wish you had best success and happiness with your family and your career.TABLE ()I CONTENTSLIST OF TABLES....................................................iLIST O LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi F FIGURES.................................................iiiLIST OF ABBREVIATIONS............................................ivCHAPTER 1. INTRODUCTIOLUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi
N...........................................11.1.Necessity of the thesis....................................11.2.Research objectives..................VIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYVU LE HUYIMPACT OF CUSTOMER CO-CREATIONBEHAVIORS ON CROWD LOCAL DELIVERY SERVICE QUALITYMAST LUẬN văn THẠC sĩ impact of customer co creation behaviors on crowd local delivery service quality master’s thesis, vietnam national university, hanoi 21.5.Structure of the research..................................2CHARI ER 2. LITERATURE REVIEW.....................................3VIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYVU LE HUYIMPACT OF CUSTOMER CO-CREATIONBEHAVIORS ON CROWD LOCAL DELIVERY SERVICE QUALITYMASTGọi ngay
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