(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

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(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEE ENGAGEMENT AND QUALITY OF LIFE: A RES

(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees SEARCH ON SERVICE EMPLOYEESMASTER OF BUSINESS (HONOURS)Ho Chi Minh City -Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Busi

nessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEE ENGAGEMENT AND QUALITY OF LIFE: A RESEARCH ON SERVICE EMPLOYEESMASTER OF BUSINESS (HONOURS)SUPERVISOR: DR (LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

. NGUYEN Till MAI TRANGHo Chi Minh City - Year 2018'1 able of ContentsList of acronyms...............................................................3

(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

List of figure.................................................................4Lisi of table.........................................................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEE ENGAGEMENT AND QUALITY OF LIFE: A RES

(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees ...................7Introduction...................................................................8Theoretical background and Hypothesis development.

..............................IIEmotional labor.............................................................11Employee engagement..................... (LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

....................................13Emotional labor and employee engagement.....................................14Employee engagement and quality of

(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

life.....................................16Moderating effects of work life balance perception..........................ISModerating effects of custom

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEE ENGAGEMENT AND QUALITY OF LIFE: A RES

(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees ........................................................22Pilot study.................................................................23Main survey...

..............................................................24Measurement.................................................................25Data ana (LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

lysis and results.....................................................26Sample profile..............................................................26

(LUẬN văn THẠC sĩ) emotional labor, employee engagement and quality of life, a research on service employees

Cronbach’s alpha results....................................................271

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEE ENGAGEMENT AND QUALITY OF LIFE: A RES