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(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

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Nội dung chi tiết: (LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

MINISTRY OF EDUCATION AND TRAINING I NIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER S

(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam SATISFACTION USINGLOW COST AIRLINES IN V IETNAMTHESIS OK MASTER OE BUSINESS ADMINISTRATIONHo Chi Minh City-2012BIT........................MINISTRY OF

EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITYHuynh Thi Thu HuongTHE IMPACT OF SERVICE QUALITY AND AIR FARE ON CUSTOMER SATISFACTION (LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

USING LOW COST AIRLINES IN VIETNAM.Subject: Master of Business AdministrationI HFSIS OF MAS TER OF BUSINESS ADMINISTRATIONSUPERVISOR:Dr. TRAN HA MINH

(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

QU ANHo Chi Minh City-2012■aACKNOWLEDGEMENTSI would sincerely like to thank the Professors in the University of Economics Ho Chi Minh city, who taught

MINISTRY OF EDUCATION AND TRAINING I NIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER S

(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam things in the business administration. 1 am very honored to be a member of this course.In particular. I would like to express deep gratitude to Dr. T

ran Ila Minh Quan who has guided me enthusiastically, offered opinions and supported me through this thesis.My warmest thanks to all the Instructors f (LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

or providing and sharing invaluable knowledge on measurement and evaluation in education for me as well as other students.Finally. I like to thank my

(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

parents who gave me love, care and tolerance from childhood to adulthood. My thanks loo, to my friends and classmates for encouraging me constantly to

MINISTRY OF EDUCATION AND TRAINING I NIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER S

(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam this thesis, “The impact of service quality and air fare on customer satisfaction using low cost airlines in Vietnam”, was conducted based on my real

and independent research.The enclosed data was collected from passengers waiting in the departure lounge of Tan Son Nhat domestic aữport. Vietnam by (LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

the author. The data was handled and conducted by the author.Huynh Thi Thu HuongHo Chi Minh City, November 22,,,‘ 20121TABLE OF CONTENTSACKNOWLEDGEMEN

(LUẬN văn THẠC sĩ) the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

T.................................................ICOMMITMENT.....................................................II

MINISTRY OF EDUCATION AND TRAINING I NIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER S

MINISTRY OF EDUCATION AND TRAINING I NIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER S

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