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Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

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Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V

Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists VIETNAMESE TOUR GUIDES'COMMUNICATION STYLES BY WESTERN TOURISTS(QUAN DIEM CỦA KHÁCH DU LỊCH PHƯƠNG TẢ Y VÈ PHONG CÁCH GIAO TIÉP CỦA HƯỚNG DẢN VIÊN VIE

TNAM)M.A. MINOR THESISField: English linguisticsCode: 60220201HANOI-2016VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL S Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

TI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANH •PERCEPTIONS OF VIETNAMESE TOUR GUIDES9COMMUNICATION STYLES BY WESTERN TOURISTS(QUAN DIEM CỦA

Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

KIIẢCH DU LỊCH PHƯƠNG TÂY VÈ PHONGCÁCH GIAO TIẾP CỦA HƯỚNG DẢN VIÊN VIETNAM)M.A. MINOR THESISField: English linguisticsCode: 60220201Supervisor: Prof

VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V

Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists ts" is the result of my own work as the requirement for the Degree of Master of Arts at University of Languages and International Studies. Vietnam Nat

ional University. Hanoi. The thesis has not been submitted for any degree at any other universities or intuitions. I agree that the origin of my paper Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

deposited in the library can be accessible for the purposes of study and research.November, 2016Hoang Thi ThanhIACKNOWLEDGEMENTI would like to show m

Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

y gratitude to all those who gave me the possibility to complete this thesis.I would like to give my sincere thanks to the Faculty of Post-Graduate St

VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V

Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists visor. Prof. Nguyen Hòa, whose encouragement, guidance and support enabled me to develop an understanding of the subject and to accomplish the final v

ersion of the thesis as expected.This thesis would not be possible were it not for my lecturers in the M.A. course, namely Prof. Dr. Hoàng Văn Vàn, As Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

soc. Prof. Lâm Quang Đông. Assoc. Prof. Dr. Lè Hùng Tien, Prof. Nguyen Quang, Dr. Nguyền Thi Minh Tâm. Dr. Nguyễn Huy Ky, Assoc. Prof. Ngô Hữu Hoàng,

Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists

Assoc. Prof. Lè Văn Canh, Dr. Huỳnh Anh Tuan, Dr. Đỏ Thi Thanh Hà and Dr. Mai Thị Loan. I would like to thank them for their interesting lectures, dev

VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V

Luận văn thạc sĩ USSH perceptions of vietnamese tour guides’ communication styles by western tourists ork.Lastly. I offer my regards and blessings to all of those who supported me in any respect during the completion of the study.IIABSTRACT

VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STI DIES FACULTY OF POST-GRADUATE STI DIESHOÀNG THỊ THANHPERCEPTIONS OF V

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