UNIVERSITY OF ECONOMICS HO CHI MINH CITY
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: UNIVERSITY OF ECONOMICS HO CHI MINH CITY
UNIVERSITY OF ECONOMICS HO CHI MINH CITY
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR UNIVERSITY OF ECONOMICS HO CHI MINH CITY R IN THE SERVICE INDUSTRYMASTER OF BUSINESS (Honours)Ho Chi Minh City - Year 2012UNIVERSITY OF ECONOMICS no cm MINH CITYinternalional School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN THE SERVICE INDUSTRYID: 60340102MAS TER Ol- BUSINESS (Honours)SUPE UNIVERSITY OF ECONOMICS HO CHI MINH CITY RVISOR: Dr. Nguyen Hull LamHo Chi Minh City - Year 2012ACKNOWLEDGEMENTSThis thesis could not have been completed without the support, guidance and encUNIVERSITY OF ECONOMICS HO CHI MINH CITY
ouragement of many people.First of all. I would like to express my genuine appreciation to my supervisor. Dr. Nguyen Huu Lam. for the precious time ofUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR UNIVERSITY OF ECONOMICS HO CHI MINH CITY teaching, support and assistance.I would also like to thank the committee members. Dr. Nguyen Dinh Tho, Dr. Nguyen Dong Phong. Dr. Tran Ha Minh Quan. Dr. Nguyen Thi Mai Trang and Dr. Nguyen Thi Nguyet Que. Thanks for their advice, willingness to help and insightful comments. I am thankful to all sta UNIVERSITY OF ECONOMICS HO CHI MINH CITY ffs of International School of Business for their support and help during the last two years as well as their experience sharing. There are also a lotUNIVERSITY OF ECONOMICS HO CHI MINH CITY
of other professors, classmates, colleagues and friends who supported me in the long journey of my graduate study.Lastly. I owe a great gratitude to UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR UNIVERSITY OF ECONOMICS HO CHI MINH CITY ang VanOrganizational Culture and Organizational Citizenship Behavior in the Service Industry Page 1ABSTRACTResearch on organizational citizenship behavior (OCB) has received considerable attention over the past several decades. OCB is defined as the discretionary contributions of employees that bey UNIVERSITY OF ECONOMICS HO CHI MINH CITY ond a job description and do not formally result in reward. Previous research have identified a wide range of antecedents of OCB. including attitudinaUNIVERSITY OF ECONOMICS HO CHI MINH CITY
l variables (e.g.. satisfaction, perceptions of justice, organizational commitment), individual characteristics (c.g., conscientiousness, agreeablenesUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR UNIVERSITY OF ECONOMICS HO CHI MINH CITY current study is finding out the correlation between organizational culture and OCB.The research was done by quantitative approach. Data was collected from 342 respondents who are employees from sen ice companies in Ho Chi Minh City. A two-step approach in SEM was employed to analyze the data. Confi UNIVERSITY OF ECONOMICS HO CHI MINH CITY rmatory factor analysis (CFA) was used to validate the measurement scale of organizational culture and organizational citizenship behavior. And structUNIVERSITY OF ECONOMICS HO CHI MINH CITY
ural equation model (SEM) was used to measure the influence of organizational culture on OCB as well as measure the impact of each dimensions of organUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR UNIVERSITY OF ECONOMICS HO CHI MINH CITY ational culture, three dimensions affected positively on OCB: Competitiveness. Performance Orientation and Stability: four remain dimensions Social Responsibility. Innovation, Supportiveness and Emphasis on Reward did not impact on OCB.Based on result of data analysis, managerial implications have b UNIVERSITY OF ECONOMICS HO CHI MINH CITY een discussed: limitations and farther research dnections have also been indicated.Organizational Culture and Organizational Citizenship Behavior in tUNIVERSITY OF ECONOMICS HO CHI MINH CITY
he Service Industry Page iiTABLE OF CONTENTSACKNOWLEDGEMENTSABSTRACTTABLE OF CONTENTSLIST OF TABLESLIST OF FIGURESUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIORUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNguyen Hoang VanORGANIZATIONAL CULTURE AND ORGANIZATIONAL CITIZENSHIP BEHAVIORGọi ngay
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