The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257
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The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257
School of Hotel Administrationon HospitalityCutting Edge Thinking and PracticeCornell UniversitySchool of Hotel AdministrationEdited by Michael c. stu The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 urman, Jack B. Corqel, and Rohit VermarheCornellSchool of I lotel Administrationon Hospitalitywvvw.hotelschool.corncll.eduTheCornellSchool of Hotel Administrationon HospitalityCutting Edge Thinking and PracticeEdited by Michael c. Sturman Jack B. Corgel Rohit VermaWILEYJohn Wiley & Sons, Inc.Copyrig The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 ht ©2011 by The Cornell University. All rights reserved.Published by John Wiley & Sons. Inc.. Hoboken. New Jersey.Published simultaneously in Canada.NThe Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257
o part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocSchool of Hotel Administrationon HospitalityCutting Edge Thinking and PracticeCornell UniversitySchool of Hotel AdministrationEdited by Michael c. stu The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 ior written permission of the Publisher, or authorization through payment of rhe appropriate per copy fee to the Copyright Clearance Center. Inc.. 222 Rosewood Prive. Danvers. MA 01923. (978) 750-8100. fax (978) 6'16-8600. or on the web al www.copyriglil.com. Requests to the Publisher for permission The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 should be addressed to rhe Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030. (201) 7'18-601 I. fax (201) 718-6008The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257
. or online at http://www.wiley.com/go/ permissions.Limit of Liability/Disclaimer of Warranty: while the publisher and author have uses! their best efSchool of Hotel Administrationon HospitalityCutting Edge Thinking and PracticeCornell UniversitySchool of Hotel AdministrationEdited by Michael c. stu The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategics contained herein may not be suitable for your situation. You should consult with The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, includingThe Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257
but not limited to spedal, incidental, consequential, or other damages.For general information on our other products and services or for technical supSchool of Hotel Administrationon HospitalityCutting Edge Thinking and PracticeCornell UniversitySchool of Hotel AdministrationEdited by Michael c. stu The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 572-4002.Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at www.wiley.com.Library ạf Congrtfi Catalữging-ÌH-Publicatiữn Data:The Cornell Scho The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257 ol OÍ 1 lotel Administration on hospitality: cutting edge thinking and practice / edited by Michael c. Slurman. Jack 13. Corgel. Rohit Verma.p. cm.IncThe Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice41257
ludes bibliographical references and index.ISBN 978-0-470-55499-9 (cloth)ISBN 978-1-118-01620-6 (ebk)ISBN 978 1 118 01625 1 (ebk)School of Hotel Administrationon HospitalityCutting Edge Thinking and PracticeCornell UniversitySchool of Hotel AdministrationEdited by Michael c. stuSchool of Hotel Administrationon HospitalityCutting Edge Thinking and PracticeCornell UniversitySchool of Hotel AdministrationEdited by Michael c. stuGọi ngay
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