Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel
Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel
GOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5108)CUSTOMER CARE AND CUSTOMERSATISFACTION IN HOTELSA CASE STUDY OF NINH KIEU 2 HOTELSTUDENTS FULLNA Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel AME: CONG TANG TON NU THANH TH.VXHSTUDENT II): CGSVN00015009INSTRUCTOR: DR PĨIAN DĨNTT NGUYENClass: MBAOUM0313-K08A41852Customer care and customer satisfaction in hotels a case study ofNinh Kieu 2 HofeiAdvisor's assessmentAdvisor’s signature1Customer care and customer satisfaction in hotels a case s Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel tudy of Ninh Kiett 2 HotelACKNOWLEDGEMENTFirst and foremost. I would like to express my deep and sincere gratitude to my supervisor. Dr Nguyen Phan foCustomer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel
r his enthusiasm, dedication, support and guidance throughout my thesis. I really appreciate the invaluable advice that he has given to me.My greatestGOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5108)CUSTOMER CARE AND CUSTOMERSATISFACTION IN HOTELSA CASE STUDY OF NINH KIEU 2 HOTELSTUDENTS FULLNA Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel elp as well as encouragement. I also send my sincere thanks to many other friends who supported and helped me a lot in collecting survey and during my study.Thanh Thanh2Customer care and customer satisfaction in hotels a case study ofNinh Kieit 2 HofeiAbstractThis study attempts to identify the rela Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel tionship between customer care and customer satisfaction in the hotel industry a case study of Ninli Kieu 2 hotel. The objectives of the study were toCustomer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel
examine to examine customer care strategies used by Ninli Kieu 2 hotel, to establish the customer care service level at Ninh Kieu 2 hotel, to examineGOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5108)CUSTOMER CARE AND CUSTOMERSATISFACTION IN HOTELSA CASE STUDY OF NINH KIEU 2 HOTELSTUDENTS FULLNA Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel econdary data. The researcher used descriptive analysis and SPSS and used a sample of 51 respondents. 51 hotel customers of Ninh Kieu 2 hotel. The research findings showed that customer care sen ices and activities at Ninh Kieu 2 hotel are generally good. Activities such as parking space, security, Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel front desk senices, hotel guides, and customer attention sendees increase customer care satisfaction.It's concluded that there exists a strong relatioCustomer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel
nship between customer care and customer satisfaction. It's recommended that employee motivation and employee training should be increased to improve GOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5108)CUSTOMER CARE AND CUSTOMERSATISFACTION IN HOTELSA CASE STUDY OF NINH KIEU 2 HOTELSTUDENTS FULLNA Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel IntroductionThis chapter presents the background of the study, statement of the problem, purpose of the study, objectives of the study, research questions, scope of the study and the significant of the study1.1 Background of the study Customer care and customer satisfaction in hotels a case study of Ninh Kieu 2 Hotel GOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5108)CUSTOMER CARE AND CUSTOMERSATISFACTION IN HOTELSA CASE STUDY OF NINH KIEU 2 HOTELSTUDENTS FULLNAGọi ngay
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