Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City
Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City
OPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT FACTORS AFFECTTO CUSTOMERS’ SATISFACTIONWHEN USING ATM CARD PRODUCTSAT DONGA BANK, TA Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City AN BINH BRANCH, HO CHI MINH CITYSTUDENT’S FULL NAME: VO HUYNH DUCSTUDENT II): CGS00064987INTAKE: MARCH, 2016ADVISOR'S NAME & TITLE: DR. BUI PHI HUNGAUGUST. 2017Advisor’s assessmentAdvisor’s signatureCONTENTSChapter I: Introduction.........................................................11.1Research Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City background.......................................................11.2Objectives of die study...................................................11.3ResResearch about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City
earch Methodology......................................................21.4Subjects and scope of study...............................................2OPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT FACTORS AFFECTTO CUSTOMERS’ SATISFACTIONWHEN USING ATM CARD PRODUCTSAT DONGA BANK, TA Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City .....3Chapter II: Literature review....................................................42.1Payment card overview.....................................................42.1.1Some basic concepts about payment cards...................................42.1.2Card classification.............................. Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City .........................42.2Utilities when using the card.............................................42.3Process of issuance, payment by ATM card...Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City
...............................52.4Consumer behavior.........................................................62.5Customer satisfaction index model....OPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT FACTORS AFFECTTO CUSTOMERS’ SATISFACTIONWHEN USING ATM CARD PRODUCTSAT DONGA BANK, TA Research about factors affect to customers’ satisfaction when using atm card products at Donga bank Tan Binh branch Ho Chi Minh City tisfaction indicators.........................10OPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT FACTORS AFFECTTO CUSTOMERS’ SATISFACTIONWHEN USING ATM CARD PRODUCTSAT DONGA BANK, TAGọi ngay
Chat zalo
Facebook