AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES
AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES
INTERNATIONAL EXECUTIVE MASTER OF BUSINESSADMINISTRATIONAN EVALUATION OF CUSTOMER SATISFACTIONOF VIETCOMBANK’S CARD SERVICESNguyen Tlii Thuy HangID: V AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICESVN1001992Class: IEMBA.SBF0544501Nguyen Thi Thuy Hang - IEMBA - Intake 05DISSERTATION DECLARATION FORMI deciare that this dissertation has been submitted neither to another master's program nor to any degree-issuing program. All my dissertation citations have been properly acknowledged in the dissert AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICESation references. Further, I warrant that I have solely conducted the dissertation and in completing my dissertation, I have applied knowledge gainedAN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES
from the academic programs.I am fully aware that any breach of the above is considered as plagiarism and can lead to the dismissal of my dissertation INTERNATIONAL EXECUTIVE MASTER OF BUSINESSADMINISTRATIONAN EVALUATION OF CUSTOMER SATISFACTIONOF VIETCOMBANK’S CARD SERVICESNguyen Tlii Thuy HangID: V AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICESincere thanks for lecturers joining the International Executive Master of Business Administration - Paris Graduate School of Management (PGSM). Those have conveyed my knowledge during my study so that 1 have necessary knowledge and skills to implement this thesis.In particular, I would like to expre AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICESss my deep gratitude to Dr. Luong Thai Bao - my advisor for generous guidance, enthusiasm, devotion and time, helped me gradually to develop my researAN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES
ch skill and inspired me to do the best at every stage of the research process.Secondly, I would like to thank the Leaders and staffs of Vietcombank wINTERNATIONAL EXECUTIVE MASTER OF BUSINESSADMINISTRATIONAN EVALUATION OF CUSTOMER SATISFACTIONOF VIETCOMBANK’S CARD SERVICESNguyen Tlii Thuy HangID: V AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES also would like to express my warm thanks for people who have heartedly supported me during the course.Thanks and best regards,AuthorNguyen Thi Thuy Hang2TABLE OF CONTENTSDISSERTATION DECLARATION FORM........................................iTABLE OF CONTENTS......................................... AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES.........iiiACKNOWLEDGEMENT.....................................................iiLIST OF TABLES AND CHARTS..........................................vAN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES
iiCHAPTER 1: INTRODUCTION..............................................11.1.Rationale.....................................................11.2.ResearcINTERNATIONAL EXECUTIVE MASTER OF BUSINESSADMINISTRATIONAN EVALUATION OF CUSTOMER SATISFACTIONOF VIETCOMBANK’S CARD SERVICESNguyen Tlii Thuy HangID: V AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICESectives, the study will focus on answering some of the following questions:.............................................31.4.Research Scope................................................31.5.Method of the Research........................................41.6.Limitation of the Study.................. AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES.....................51.7.Thesis Structure..............................................5CHAPTER 2: CONCEPTUAL FRAMEWORK OF THE STUDY.................AN EVALUATION OF CUSTOMER SATISFACTION OF VIETCOMBANK’S CARD SERVICES
........72.1.Terms and Concepts............................................7INTERNATIONAL EXECUTIVE MASTER OF BUSINESSADMINISTRATIONAN EVALUATION OF CUSTOMER SATISFACTIONOF VIETCOMBANK’S CARD SERVICESNguyen Tlii Thuy HangID: VINTERNATIONAL EXECUTIVE MASTER OF BUSINESSADMINISTRATIONAN EVALUATION OF CUSTOMER SATISFACTIONOF VIETCOMBANK’S CARD SERVICESNguyen Tlii Thuy HangID: VGọi ngay
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