CSPN Partner Satisfaction Survey Report 2012
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CSPN Partner Satisfaction Survey Report 2012
cCOUNTY SPORTS PARTNERSHIP NETWORKwww.es peedemonstrating leadership and connectivity in sport and physical activity.STAKEHOLDER SATISFACTION SURVEYCS CSPN Partner Satisfaction Survey Report 2012SPN NATIONAL REPORT41306Prepared by Dr Colin Baker {University of Gloucestershire) on behalf of Active GloucestershireCounty Sports Partnership NetworkChairman: Richard Saunders, c/o Greater Sport. 0161 223 1002 richard@greatersport.co.uknvnriifriito nirnrlơr- I r*nAl1 r.Urnrkhttps://khothuvien.cori CSPN Partner Satisfaction Survey Report 2012!AcknowledgementsI am grateful to the Development Group members who contributed to the survey development, particularly Adrian Ledbury and Russell FaiCSPN Partner Satisfaction Survey Report 2012
rman. Large scale surveys of this type inevitably pose a number of challenges in terms of management and reporting. In this respect I am grateful for cCOUNTY SPORTS PARTNERSHIP NETWORKwww.es peedemonstrating leadership and connectivity in sport and physical activity.STAKEHOLDER SATISFACTION SURVEYCS CSPN Partner Satisfaction Survey Report 2012ctive learning across the duration of the survey. I am certain that this survey represents a step forward in the CSPN's commitment to understanding key stakeholders and provides an example of good practice for future surveys.ContentsContents........................................................... CSPN Partner Satisfaction Survey Report 2012..........................iExecutive summary............................................................................iProcess Recommendations......CSPN Partner Satisfaction Survey Report 2012
.............................................................iiImprovement Recommendations............................................................cCOUNTY SPORTS PARTNERSHIP NETWORKwww.es peedemonstrating leadership and connectivity in sport and physical activity.STAKEHOLDER SATISFACTION SURVEYCS CSPN Partner Satisfaction Survey Report 2012......................................11.2Survey Objectives....................................................................11.3Survey development...................................................................11.4Target Group.................................................................... CSPN Partner Satisfaction Survey Report 2012.....11.5Survey methodology...................................................................22.0 Sample profile.....................................CSPN Partner Satisfaction Survey Report 2012
......................................32.1Response rate........................................................................32.2Respondent profile.cCOUNTY SPORTS PARTNERSHIP NETWORKwww.es peedemonstrating leadership and connectivity in sport and physical activity.STAKEHOLDER SATISFACTION SURVEYCS CSPN Partner Satisfaction Survey Report 2012..........43.1Contact with the CSP.................................................................43.2Understanding and knowledge of the role of the CSP...................................43.3Key Services.........................................................................53.4Overall Satisfactio CSPN Partner Satisfaction Survey Report 2012n with the CSP....................................................84.0 Net Promoter Score (NPS).......................................................CSPN Partner Satisfaction Survey Report 2012
........94.1Overall NPS scores...................................................................94.2Key Drivers......................................cCOUNTY SPORTS PARTNERSHIP NETWORKwww.es peedemonstrating leadership and connectivity in sport and physical activity.STAKEHOLDER SATISFACTION SURVEYCScCOUNTY SPORTS PARTNERSHIP NETWORKwww.es peedemonstrating leadership and connectivity in sport and physical activity.STAKEHOLDER SATISFACTION SURVEYCSGọi ngay
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