Knowledge Management & Transfer Model
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Knowledge Management & Transfer Model
Knowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table of Knowledge Management & Transfer Modelf ContentsPageContent3-4 4-6Introduction Generally Accepted Definitions for Knowledge Management and Transfer7Knowledge Transfer Practices Chart45151Developing and implementing a knowledge management'transfer plan [Steps, Forms, and Example]14-16Overviews of knowledge management1 transfer strategies Knowledge Management & Transfer Model17-41Knowledge management and transfer strategies [strategy, definition, benefits, obstacles, when to use, and how to use]18-20 21-22 23-25 26 27 28-2Knowledge Management & Transfer Model
9 30 31-32 33-35 36-37 38-40 41After Action Reviews Best Practices Communities of Practice Co-op Internships Expert Interviews Job Aids Knowledge FairKnowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table of Knowledge Management & Transfer Modeltify Positions Key to Organizational Goals and Objectives]47-48Resources2IntroductionThis document is intended to help stale agencies retain critical organizational knowledge, rhe goal of Knowledge Management is not to capture all knowledge, blit rather manage the knowledge that is most important to Knowledge Management & Transfer Model the organization. It involves applying the collective knowledge and abilities ol the entire workforce to achieve spec ific organizational objectives.Knowledge Management & Transfer Model
Stale agencies should leel Iree to adapl and use information and tools on the following pages as nec essary within their organization, ft is provided Knowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table of Knowledge Management & Transfer Modelturing and sharing critical knowledge and expertise should be occurring continuously among employees. In many cases, however, it is not and this need becomes pr essing when a valued employee is preparing to retire or change positions, when an organization is considering implementing a knowledge tran Knowledge Management & Transfer Modelsfer plan it is important to answer several questions:1Is the organization going to fill the vacant position or reassign the duties?2Are all the dutieKnowledge Management & Transfer Model
s of the position still important to the mission of the organization?3Is there a need to update the position description?4Will the position change, reKnowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table of Knowledge Management & Transfer Modelcity for effective actions or decision-making in the context of organizational activity”. Accordingly, lost knowledge would decrease this vital capacity and help undermine organizational effectiveness and performance. The goal of transferring knowledge to others [known as Knowledge Transfer] is to:1 Knowledge Management & Transfer ModelIdentify key positions and people where potential knowledge loss is most imminent.2Assess how critical the knowledge loss will be.3Develop a plan of aKnowledge Management & Transfer Model
ction to ensure the capture of that critical knowledge and a plan of action to transfer it.Why is knowledge transfer important?A significant percentagKnowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table of Knowledge Management & Transfer Model tilings work, how to get things done and who to go to when problems arise. Losing their expertise and experience could significantly reduce efficiency, resulting in costly mistakes, unexpected quality problems, or significant disruptions in services and/or performance. In addition, faster turnover Knowledge Management & Transfer Modelamong younger employees and more competitive recruiting and compensation packages add significantly to the mounting concern about the state’s abilityKnowledge Management & Transfer Model
to sustain acceptable levels of performance.What are the benefits of a knowledge transfer program?3Knowledge transfer [KT] programs prevent critical kKnowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table of Knowledge Management & Transfer Modeled in certain positions or job roles.2They result in immediate learning and knowledge transfer when carried out by individuals who can either use the transferred knowledge themselves or have responsibility for hiring, training, mentoring, coaching or managing people within an organizational unit.3Th Knowledge Management & Transfer Modeley reduce the impact of employee departure.Knowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table ofKnowledge Management & Transfer Model {Techniques and Forms}Division of Personnel Department of Administrative Service State of New Hampshire1Table ofGọi ngay
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