(Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch
(Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch
DECLARATIONI hereby declare that the thesis is iny own work and effort and that has not been submitted anywhere for any award. Where other sources of (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch information have been used, they have been acknowledged.The content and figures presented in the thesis reflected a fair and true situation of the internship organization.Hanoi. May. 2016StudentLe Thi HaoABTRACTThe study focused on customer satisfaction with customer service al Agribank Ha Tinh Bra (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branchnch. Serverqual model was employed in the assessment of customer satisfaction of the bank. The questionnaire was handed out at the bank for one month,(Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch
from mid of March to mid of April. 201Ố. The results showed that the customers are mainly satisfied with all customer services at Agribank Ha Tinh BrDECLARATIONI hereby declare that the thesis is iny own work and effort and that has not been submitted anywhere for any award. Where other sources of (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh brancht this bank.ACKNOWLEDGEMENTFirstly. I would like to express my sincere gratitude to MA Ngo Thi Viet Anh. my supervisor who has given valuable guidance, advices, and comments throughout the whole period of this minor thesis. Needless to say. without his support, the thesis would not be either inspire (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branchd or finished.Secondly. I want to thank Ms Nguyen Thi Dien- Director of Agribank Ha Tinh Branch; Mr Duong Dinh Luong- Head of Thach Ha transaction off(Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch
ice and Tran Thi Huyen Trang-the credit officer for giving me the permission to commence the thesis, to do the necessary research work and to use depaDECLARATIONI hereby declare that the thesis is iny own work and effort and that has not been submitted anywhere for any award. Where other sources of (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branchupport and encouragement not only during the period of this minor thesis but also for my whole life.Finally, because of limitation of time and knowledge, mistakes are unavoidable, so I wish to have more opportunities. I also wish to receive more contributions and suggestions to make my thesis better (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch.LIST OF ABRREVIATIONAgribank Ha Tỉnh: Ha Tinh Bank for Agriculture and Rural Development.P: PerceptionE: ExpectationBIDV: Bank for Investment and Dev(Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch
elopment of Viet NamVictinbank: Viet Nam .loin Stock Commercial Bank for Industry’ and Trade •*LIST OF TABLES AND FIGURESTable 1. Customer profileTablDECLARATIONI hereby declare that the thesis is iny own work and effort and that has not been submitted anywhere for any award. Where other sources of (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branchsponsiveness dimensionTable 4. Data collected about customer satisfaction according to Empathy dimension.Table 5. Data collected about customer satisfaction according to Tangibility dimension.Table 6: Data collected about customer satisfaction according to Assurance dimension.Table 7. Data collected (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch on customer satisfaction according to SERVQƯAL modelTable 8. Data collected on customer loyalty at Agribank Ha TinliFigure 1. Data collected on the l(Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch
evel of customer satisfaction with customer sen ice at Agribank Ha Tinh Branch...........................................39TABLE OF CONTENTSDECLARATIODECLARATIONI hereby declare that the thesis is iny own work and effort and that has not been submitted anywhere for any award. Where other sources of (Luận văn học viện tài chính) assessment of agribank’s customer service in ha tinh branch..........................iiiLIST OF ABRREVIATION.........................................ivDECLARATIONI hereby declare that the thesis is iny own work and effort and that has not been submitted anywhere for any award. Where other sources ofGọi ngay
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