Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia
Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia
Addis Ababa UniversityCollege of Business and Economics (CBE)School Graduate StudiesDepartment of Public Administration and Development ManagementAsse Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia essment of E- Banking Service Quality on Customer Satisfaction in Commercial Bank of EthiopiaBY:Giruni KebedeUnder the guidance of Abebe Yitayew (Ph.D)Presented to the Department of Public Administration and Development Management for Partial Fulfillment of the Requirements of Masters of Arts Degree Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia in Public Administration and Development ManagementAddis Ababa. Ethiopia42491DeclarationI. the under signed, declare that a thesis entitle ‘AssessmenAssessment of e banking service quality on customer satisfaction in commercial bank of ethiopia
t of E- Banking Service Quality on Customer Satisfaction in Commercial Bank of Ethiopia’, is my Original work submitted for MA Degree in Public AdminiAddis Ababa UniversityCollege of Business and Economics (CBE)School Graduate StudiesDepartment of Public Administration and Development ManagementAsse Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia eSign__________________________DateADDIS ABABA UNIVERSITYSCHOOL OF GRADUATE STUDIESThis is to certify that the thesis prepared by Girum Kebede entitled Assessment of E-Banking Service Quality on Customer Satisfaction in Commercial Bank of Ethiopia in Addis Ababa area, which is submitted in partial f Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia ulfillment of the requirements for the Degree of Master in Public Management and Policy (MPMP). complies with the regulations of the University and meAssessment of e banking service quality on customer satisfaction in commercial bank of ethiopia
ets the accepted standards with respect to originality and quality.APPROVED BY EXAMINING BOARD:---------------- Signature___________________ Date_____Addis Ababa UniversityCollege of Business and Economics (CBE)School Graduate StudiesDepartment of Public Administration and Development ManagementAsse Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia coordinatorACKNOWLEDGEMENTFirst of all, my heartfelt thanks go to Almighty God for His blessing-full knowledge, inspiration and diligence required for (he successful completion of this Thesis and for making my dream a reality.I would like to express my deepest gratitude for my advisor Dr Abebe Yeta Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia yew for his help and guidance throughout this work. 1 also would like to thank Shume Tesfaye. Yazachew Wudineh. Michael Tamiyalew, Biruk Abebe, MeskerAssessment of e banking service quality on customer satisfaction in commercial bank of ethiopia
em Hagos and Tigist Kedir who gave me their comments and suggestions on the work. Next. I am keen to give my special thanks to all Grade four and threAddis Ababa UniversityCollege of Business and Economics (CBE)School Graduate StudiesDepartment of Public Administration and Development ManagementAsse Assessment of e banking service quality on customer satisfaction in commercial bank of ethiopia rt.Finally, I would like also to express my deepest love for my wife who always stands in my side in support of all my deeds.iAddis Ababa UniversityCollege of Business and Economics (CBE)School Graduate StudiesDepartment of Public Administration and Development ManagementAsseGọi ngay
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