Factors affecting customer satisfaction on products of hong lam joint stock company
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Factors affecting customer satisfaction on products of hong lam joint stock company
Factors affecting customer satisfaction on products of hong lam joint stock company
NATIONAL ECONOMICS UNIVERSITYBUSINESS SCHOOL ______***___NEU BUSINESS SCHOOL Vltri Quản ĩ KI KNH DOANHFAC TORS AFFECTING CUSTOMER SATISFACTION ON PROD Factors affecting customer satisfaction on products of hong lam joint stock company DUCTS OF HONG LAM JOINT STOCK COMPANYBachelor of Business Administration in English (E-BBA) ThesisFull-name : Tran Thi Ngoc AnhClass: E-BBA 7ASupervisor : MA Nguyen Thi Thu TrangHanoi. 20191ACKNOWLEDGEMENTIn this first part. I want to give the most sincere and most profound thanks to Ms. Nguyen Thu Factors affecting customer satisfaction on products of hong lam joint stock company Trang, who dedicated her guidance to this essay. Despite her busy work, she always enthusiastically edited lessons, specific instructions for each perFactors affecting customer satisfaction on products of hong lam joint stock company
son, gave sincere advice as well as encouraged her encouragement during the process of completing the thesis. Perhaps, this essay will be difficult toNATIONAL ECONOMICS UNIVERSITYBUSINESS SCHOOL ______***___NEU BUSINESS SCHOOL Vltri Quản ĩ KI KNH DOANHFAC TORS AFFECTING CUSTOMER SATISFACTION ON PROD Factors affecting customer satisfaction on products of hong lam joint stock company time and effort to help me to complete this graduation thesis. Thank you for your family and always support you for me. Thank for EBBA friends who have always helped and beside me, making my college life more wonderful than ever.Furthermore. I would like to thank the teachers from the BSNEƯ who hav Factors affecting customer satisfaction on products of hong lam joint stock company e always been enthusiastic to teach and support us throughout our university life.Once again. I want to send my most sincere thanks to everyone.Hanoi.Factors affecting customer satisfaction on products of hong lam joint stock company
2019Tran Thi Ngoc Anil2TABLE OF CONTENTSACKNOWLEDGEMENT...............................................................................1ABRRFA IATIONSNATIONAL ECONOMICS UNIVERSITYBUSINESS SCHOOL ______***___NEU BUSINESS SCHOOL Vltri Quản ĩ KI KNH DOANHFAC TORS AFFECTING CUSTOMER SATISFACTION ON PROD Factors affecting customer satisfaction on products of hong lam joint stock company .........................7LIST OF TABLES................................................................................8INTRODUCTION..................................................................................91.1.Rationale....................................................................... Factors affecting customer satisfaction on products of hong lam joint stock company .....91.2.Scope of the research...............................................................101.3.Research Objectives...............................Factors affecting customer satisfaction on products of hong lam joint stock company
.........................................................111.4.Research questions.....................................................................NATIONAL ECONOMICS UNIVERSITYBUSINESS SCHOOL ______***___NEU BUSINESS SCHOOL Vltri Quản ĩ KI KNH DOANHFAC TORS AFFECTING CUSTOMER SATISFACTION ON PROD Factors affecting customer satisfaction on products of hong lam joint stock company ocess................................................................111.5.2.Data collection.................................................................131.5.3.Data analysis...................................................................141.6 Research structure............................... Factors affecting customer satisfaction on products of hong lam joint stock company ........................................................... 16CHAP 2: THEORETICAL FRAMEWORK OF CUSTOMERSATISFACTION...................................Factors affecting customer satisfaction on products of hong lam joint stock company
..............................................172.1Overview about Customer Satisfaction.................................................17NATIONAL ECONOMICS UNIVERSITYBUSINESS SCHOOL ______***___NEU BUSINESS SCHOOL Vltri Quản ĩ KI KNH DOANHFAC TORS AFFECTING CUSTOMER SATISFACTION ON PRODNATIONAL ECONOMICS UNIVERSITYBUSINESS SCHOOL ______***___NEU BUSINESS SCHOOL Vltri Quản ĩ KI KNH DOANHFAC TORS AFFECTING CUSTOMER SATISFACTION ON PRODGọi ngay
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