Front office procedures, social skills, yield and management (second edition) part 1

➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạm

Loại tài liệu: PDF

Số trang: 101 Trang

Tài liệu: ✅ ĐÃ ĐƯỢC PHÊ DUYỆT

TẢI VỀ

Nội dung chi tiết: Front office procedures, social skills, yield and management (second edition) part 1

Front office procedures, social skills, yield and management (second edition) part 1

SECOND EDITIONCŨIButterworth-HeinemannLinacre House. Jordan Hill. Oxford 0X2 8DP 225 Wildwood Avenue. Woburn. M?\ 01801-204 1A division of Reed Educat

Front office procedures, social skills, yield and management (second edition) part 1 tional and Professional Publishing LtdSa member of the Reed Elsevier pic groupFirst published 1991 Second edition 1999 Reprinted 2000o Peter Abbott an

d Sue Ixnvry 1991. 1999All rights reserved. No part of this publication may lx- reproduced in anv material form (including photocopying or storing in Front office procedures, social skills, yield and management (second edition) part 1

any Iiicdluin by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written pet missio

Front office procedures, social skills, yield and management (second edition) part 1

n of (lie copyright holder except ill accordance with the provisions of the Copyright. Designs and Patents Art 1988 <>I under Itiv terms of a licence

SECOND EDITIONCŨIButterworth-HeinemannLinacre House. Jordan Hill. Oxford 0X2 8DP 225 Wildwood Avenue. Woburn. M?\ 01801-204 1A division of Reed Educat

Front office procedures, social skills, yield and management (second edition) part 1 ssion to reproduce any part of this publication should hr addressed tn the publishersBritish Library Cataloguing in Publication DataA catalogue record

for this book is available from the British Libi aryISDN 0 7506 4230 0Typeset by Avocel Typeset. Brill. Aylesbury. Bucks Printed and bound in Great B Front office procedures, social skills, yield and management (second edition) part 1

ritain by Bath Press, Bathfflifrtia mil IIUTWI muiMi Hi-mxKOKiHHiiraMxxĩ will FAY l:c« III cv ĨO FIAXT AJill (AHU FOR A TRCLContentsIntroductionPart O

Front office procedures, social skills, yield and management (second edition) part 1

ne: Procedural Aspects 171Advance bookings 192Check-in and related issues 333Guest accounting 48Part Two: Dealing with People 634Legal aspects and sec

SECOND EDITIONCŨIButterworth-HeinemannLinacre House. Jordan Hill. Oxford 0X2 8DP 225 Wildwood Avenue. Woburn. M?\ 01801-204 1A division of Reed Educat

Front office procedures, social skills, yield and management (second edition) part 1 nagement Aspects 15511Tariffs 15712Control 17013Staffing 18414Equipment 196Index 208Introduction

SECOND EDITIONCŨIButterworth-HeinemannLinacre House. Jordan Hill. Oxford 0X2 8DP 225 Wildwood Avenue. Woburn. M?\ 01801-204 1A division of Reed Educat