Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Hanli AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service LINEEMPLOYEES IN THE VIETNAMESEAVIATION SERVICESID: 22130001MASTER OF BUSINESS (Honors)SUPERVISOR: DR. NGUYEN THI MAI TRANGHo Chi Minh City, Year 2015AbstractPurpose - This research aims to explore factors influencing on quality' of working life of front - line staffs in Vietnamese aviation sen ices Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service .Methodoiogy/Sampie - A total of 280 questionnaires were distributed out at many airports in Vietnam. As the method are directly interviewing combininLuận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
g with online suneying, respondents including the front-line staffs at those airports such as check in staffs, security staffs, boarding staffs, henceUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Hanli AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service ived of organization supports, emotion exhaustion, extra-role senices and sen'icesescape affecting on quality of working life of those employees Based on the thesis findings, several implications have been providedKey words - Quality of working life, perceived of organizational supports, exưa role s Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service en ices, emotional exhaustion, intrinsic motivation. Vietnamese aviation sector. Vietnamese airports.2https://khothuvien.cori!ContentsACKNOWLEDGEMENT.Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
...................................................................................Abstract...........................................................UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Hanli AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service ................................................................................List of Abbreviations..............................................................................Chapter 1.Introduction........................................................................11.1.Research background... Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service ...................................................................I1.2.Statement of the problem......................................................Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
...........31.3.Researchobj ectives...................................................................51.4.Researchscope..............................UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Hanli AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service f the study...................................................................7Chapter 2.Literature review...................................................................92.1.Quality of working life (QWL)............................................................92.2.Perceived organizational sup Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service port (POS)..................................................122.3.Emotional exhaustion (EE)...........................................................Luận văn thạc sĩ factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
....142.4.Extra-role customer service (ECS).......................................................152.5.Sen icescape (SE).............................UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Hanli AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-LUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Hanli AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-LGọi ngay
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