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Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

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Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHWttnKw.1 ScNwI of BumwmNGUYEN THI MY LINHPOOR COOPERATION BETWEEN AFTER SA

Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd ALES TEAM AT PRESTIGE SPORTS CARS CO., LTDMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2019TABLE OF CONTENTExecutive summary1Company intro

duction............................................................31.1Industry overview.........................................................31.2C Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

ompany Overview..........................................................31.3After sales department (AFS).............................................

Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

.41.3.1After Sales chart...................................................51.3.2After Sales Sen ice scope...........................................7

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHWttnKw.1 ScNwI of BumwmNGUYEN THI MY LINHPOOR COOPERATION BETWEEN AFTER SA

Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd .........73Problem identification.........................................................123.1Problem context........................................

..................123.2Problem finding process:.................................................1233 Potential problem:............................... Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

..........................133.3.1Effect by Decree 116 from government...............................133.3.2High workload..............................

Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

........................143.3.3Poor cooperation between AFS'steam............................173.4Validating problem..................................

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHWttnKw.1 ScNwI of BumwmNGUYEN THI MY LINHPOOR COOPERATION BETWEEN AFTER SA

Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd ..............................284.1Potential causes.........................................................284.1.1Unbalance benefits and compensation

................................304.1.2Poor communication.................................................304.1.3Personality differences.............. Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

..............................314.2Validating causes........................................................325Alternative solution...................

Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd

........................................346Action plan....................................................................387Supporting information...

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHWttnKw.1 ScNwI of BumwmNGUYEN THI MY LINHPOOR COOPERATION BETWEEN AFTER SA

Luận văn thạc sĩ poor cooperation between after sales team at prestige sports cars co , ltd ........................................................................74

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHWttnKw.1 ScNwI of BumwmNGUYEN THI MY LINHPOOR COOPERATION BETWEEN AFTER SA

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