Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

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Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITYNguyen Nguyen Xuan ThaoTHE IMPACT OF SERVICE QUALITY’ON CUSTOMER SATISFACT

Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry TIONIN THE HOSPITALITY INDUSTRYDifferences between the viewpoint of foreign andVietnamese customersTHESIS OF MASTER OF BUSINESS ADMINISTRATIONHo Chi M

inh City-2012MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITYNguyen Nguyen Xuan ThaoTHE IMPACT OF SERVICE QUALITYON CUSTOM Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

ER SATISFACTIONIN THE HOSPITALITY INDUSTRYDifferences between the viewpoint of foreign andVietnamese customersSubject: Master of Business Administrati

Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

onCode :60340102THESIS OF MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR:Assoc. Prof. Dr. NGUYEN DINH THOHo Chi Minh City -2012liACKNOWLEDGEMENTSThis the

MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITYNguyen Nguyen Xuan ThaoTHE IMPACT OF SERVICE QUALITY’ON CUSTOMER SATISFACT

Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry ines of job and study. However, it has opened a vision for me about wildknowledge which comes from many authors who stay around in the world, having d

ifferent languages and cultures but bring me an amazing experience which I am grateful for.Knowledge should be accumulated gradually during the school Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

. I would like to say thank you to all professors in the University of Economics Ho Chi Minh city, who already taught and trained me in MBA course.Kno

Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

wledge also comes from the sharing of friends who were silling the same class or incidentally appointed the same group with me. I thank you for their

MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITYNguyen Nguyen Xuan ThaoTHE IMPACT OF SERVICE QUALITY’ON CUSTOMER SATISFACT

Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry is with his conscientiousness, patience and knowledge.finally, I wish to thank my boss of El s Company Ltd., and my family members for all supporting

me during my studying in University.Nguyen Nguyen Xuan ThaoHo Chi Minh City, October 31s* 2012IICOMMITMENTI would like to commit that this thesis, “Th Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

e impact of sendee quality on customer satisfaction in the hospitality industry: Differences between the viewpoint of foreign and Vietnamese customers

Luận văn thạc sĩ UEH the impact of service quality on cuctomer satisfaction in the hopitality industry

”, was accomplished based on my research seriously and independently.Ì he data was collected from hotels and restaurants industry in Vietnam by the au

MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HO CHI MINH CITYNguyen Nguyen Xuan ThaoTHE IMPACT OF SERVICE QUALITY’ON CUSTOMER SATISFACT