Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

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Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

UNIVERSITY or ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHIhSiWf* IXHyC-Vl

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank ABOUT PROCESSES AND REGULATIONS OF CREDIT OFFICERS AT ORIENT BANKMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2019UNIVERSITY OF ECONOMICS

HO CHI MINH CITYInternational School of BusinessUEHIhwwn o* r«0*0Mic$LISBlnur->Kij->alSy of BuUr«iiHuynh Dao DueUNCERTAINTY ABOUT PROCESSES AND REG Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

ULATIONS OF CREDIT OFFICERS AT ORIENT BANKMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: Nguyền i hi Mai TrangHo Chi Minh City - Year 2019EXECUTIVE SUMM

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

ARYIn 2018 marked the milestone of 10 years since the global financial crisis took place and contrary to previous expectations, the world economy slow

UNIVERSITY or ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHIhSiWf* IXHyC-Vl

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank between the US and China. In addition, the monetary policy of the State Bank also began to tighten.Facing the challenges of the world situation. Vietn

am still has a quite successful year, namely: GDP (Gross domestic product) growth of + 7.08%; inflation is well controlled with average annual CPI (Co Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

nsumer price index) of 3.54%; The stable economic environment has helped attract a large amount of foreign investment in 2018.I he banking sector cont

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

inued to prosper in 2018 with the general trend of profit exceeding the plan, declining NPLs (Non-performing loan), controlled credit increased by 14%

UNIVERSITY or ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHIhSiWf* IXHyC-Vl

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank Techcombank, BIDV. Vietinbank have positive operating results in 2018 with high profits through promoting many associated service activities to promot

e business, paralleling that, increasing strengthening the quality of banking sendees.Also in 2018. OCB achieved many successes with revenue and profi Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

t growth over the years from 2015 to 2018. Many prestigious awards for banks such as Vietnam Outstanding Banking Awards 2018. Most Innovative Digital

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

Bank Vietnam 2018 and Best New Omni Channel Platform in Vietnam. Il shows that OCB is constantly improving and improving the quality of sen ices and t

UNIVERSITY or ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHIhSiWf* IXHyC-Vl

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank ity of lending sen ices of OCB. partly affecting the satisfaction of customers when using the service, that making the results of business profit of O

CB not really achieved as expected. Research results show that business activities affected by human factors as credit officers when working with cust Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

omers are still lacking in knowledge processing skills for ineffective customers to play the role Important in the outcome of the set target bank. In

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

addition, some reasonable1solutions are proposed to solve problem to improve the sen ice quality of OCB in order to improve the professional quality o

UNIVERSITY or ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHIhSiWf* IXHyC-Vl

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank nce and support of Professor Nguyen Thi Mai Trang and other teachers, in order to complete the implementation of the entire master’s degree project. I

want to send my appreciation to my mentor. It was a pleasure working with her in this project. I want to thank my friends and family for supporting m Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

e a lot while I was studying. Your patience, understanding and respect have been greatly appreciated.I sincerely thank:-Board of Directors, Professor

Luận văn thạc sĩ uncertainty about processes and regulations of credit officers at orient bank

Nguyen Thi Mai Trang and lecturers and supporters at ISB.-Family, friends, colleagues encouraged, cheering and help me during the past lime.

UNIVERSITY or ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHIhSiWf* IXHyC-Vl