Process analysis and imrpovement at dat hop co ltd

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Nội dung chi tiết: Process analysis and imrpovement at dat hop co ltd

Process analysis and imrpovement at dat hop co ltd

HO CHI MINH CITY OPEN UNIVERSITYUNIVERSITÉ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM5BIEN, TRAN VANPROCESS ANALYSIS AND

Process analysis and imrpovement at dat hop co ltd IMPROVEMENT AT DAT HOP co LTDMASTER FINAL PROJECTMASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENTTutor: Jacques MartinHo Chi Minh City-20162Tabl

e of Contents Statement of authentication.......................................................3Preface.............................................. Process analysis and imrpovement at dat hop co ltd

.............................4Acknowledgements..................................................................5Academic tutor and practical tutor’s

Process analysis and imrpovement at dat hop co ltd

comments and approval signature..............6List of abbreviations......................................................................9»INTRODUCTIO

HO CHI MINH CITY OPEN UNIVERSITYUNIVERSITÉ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM5BIEN, TRAN VANPROCESS ANALYSIS AND

Process analysis and imrpovement at dat hop co ltd 102Organization structure:......................................................103Core business:.....................................................

..........114Resources:...................................................................125Turnover:................................................ Process analysis and imrpovement at dat hop co ltd

....................126Company strategy:............................................................127Presentation of subject:.......................

Process analysis and imrpovement at dat hop co ltd

..............................148Interest of subject:.........................................................149Objectives:..........................

HO CHI MINH CITY OPEN UNIVERSITYUNIVERSITÉ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM5BIEN, TRAN VANPROCESS ANALYSIS AND

Process analysis and imrpovement at dat hop co ltd .....................................................16Chapter 1: Identifying they key business processes...............................161Key process

es:...............................................................162Mapping processes:...........................................................18Ch Process analysis and imrpovement at dat hop co ltd

apter 2: Managing processes systematically.....................................191Fulfill the key process in ID card:.................................

Process analysis and imrpovement at dat hop co ltd

.........192Flowchart:...................................................................23PART 2: MEASURING AND IMPROVING PROCESS....................

HO CHI MINH CITY OPEN UNIVERSITYUNIVERSITÉ LIBRE DE BRUXELLESSOLVAY BRUSSELS SCHOOL OF ECONOMICS & MANAGEMENTMBQPM5BIEN, TRAN VANPROCESS ANALYSIS AND