Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd
Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd
https: //k hot h u vien .comUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE O Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd OR PROACTIVE AFTER-SALES SERVICE:THE CASE OF KOBELCO CONSTRUCTION MACHINERY VIETNAM CO., LTDMASTER OF BUSINESS (Honours)Ho Chi Minh City - 2016UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OR PROACTIVE AFTER-SALESSERVICE:THE Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd CASE OF KOBELCOI CONSTRUCTION MACHINERY VIETNAM CO., LTDID: 22140039MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: Nguyen Thi Mai TrangHo Chi Minh CityReactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd
- 2016EXECUTIVE SUMMARYAfter completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of https: //k hot h u vien .comUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE O Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd , after-sales service is indicated as a tool which providing a valuable merit to the customer and bringing opportunity to the company.After-sales services have proven to be an important element that contributes to business situation of a company. Thus, whether post sales service is appropriate or no Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd t. actually it is a big issue should be concerned. Four major factors that affect after-sales services machinery industry are reactive after-sales senReactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd
ice. field tecluncal assistance, spare parts distribution and customer care. The purpose of this thesis IS to identify the issue of after-sales sen ihttps: //k hot h u vien .comUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE O Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd t can be applied to resolve the problem.ACKNOWLEDGEMENTTins study was conducted as my master of thesis at the Master Business Administration Program in 2016. This study gave me a deeper knowledge in after-sales and the qualitative research has provided me the opportunity to approach and gain an insi Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd ght into organizations in real life. I would like to greatly thank a number of people who instructed and supported me during my thesis.Firstly, I woulReactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd
d like to show my gratitude by specifically thanking my supervisor Prof. Nguyen Till Mai Trang and Prof. Nguyen Dinh Tho for guidance and qualitative https: //k hot h u vien .comUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE O Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd TENTS1INTRODUCTION..........................................................11.1.Company Introduction...............................................11.2.COMPANY STRUCTURE..................................................32PROBLEM CONTEXT......................................................52.1.BUSI Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd NESS SITUATION OF KOBELCO VIETNAM..............................52.2.Current status of .After- Sales Service at Kobelco Vietnam.........73PROBLEM IDENTReactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd
IFICATION..............................................113.1.Reactive After-Sales Service......................................123.1.1.corrective mainhttps: //k hot h u vien .comUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE O Reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam co , ltd ............................................IShttps: //k hot h u vien .comUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OGọi ngay
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