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1 giáo trình QTBPTS hotel front office management

HOTEL FRONT OFFICE MANAGEMENTFOURTH EDITIONJames A. Bardi, Ed,D„ CHA, CHEThe Pennsylvania stale UniversityJohn Wiley & Sons, Inc.HOTEL FRONT OFFICE MA

1 giáo trình QTBPTS hotel front office management ANAGEMENTFOURTH EDITIONJames A. Bardi, Ed.D., CHA, CHEThe Pennsylvania State UniversityJohn Wiley & Sons, Inc.This Isook is printed on acid-free paper

.Copyright © 2007 by John Wiley ik Sons, Inc. All rights reserved.Published by John Wiley Sc Sons, Inc., I loboken, New Jersey.Published simultaneousl 1 giáo trình QTBPTS hotel front office management

y in Canada.No part ol this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mecha

1 giáo trình QTBPTS hotel front office management

nical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United Stales Copyright Act, without

HOTEL FRONT OFFICE MANAGEMENTFOURTH EDITIONJames A. Bardi, Ed,D„ CHA, CHEThe Pennsylvania stale UniversityJohn Wiley & Sons, Inc.HOTEL FRONT OFFICE MA

1 giáo trình QTBPTS hotel front office management er, inc., 222 Rosewood Drive, Danvers, MA 01923,978-750-8400, fax 978-646-8600, or on rhe web al www.copyrighl.com. Requests tv the publisher for perm

ission should be addressed to the Permissions Department. John Wiley &Í Sons, Inc., 111 River Street. Hoboken, NJ 07030. (201) 748 6011, lax (201) 748 1 giáo trình QTBPTS hotel front office management

6008, or e mail: permcoordinaloris'w iley.com.Limit of I.iahility/Disclaimer of Warranty: While the publisher and author have used their host efforts

1 giáo trình QTBPTS hotel front office management

in preparing this hook, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and spec

HOTEL FRONT OFFICE MANAGEMENTFOURTH EDITIONJames A. Bardi, Ed,D„ CHA, CHEThe Pennsylvania stale UniversityJohn Wiley & Sons, Inc.HOTEL FRONT OFFICE MA

1 giáo trình QTBPTS hotel front office management sentatives or written sales materials, lhe advice and strategies contained herein may not be suitable lor your situation. You should consult with a pr

ofessional where appropriate. Neither the publisher nor author shall he liable for any loss of profit or any other commercial damages, including hut n 1 giáo trình QTBPTS hotel front office management

or limited to special, incidental, consequential, or other damages.For general information on our other products and services, or for technical suppor

1 giáo trình QTBPTS hotel front office management

t, please contact our Customer Care Department within the United Slates al (8001 762 2974, outside the United Stales al (317) 572 3993 or lax (317) 57

HOTEL FRONT OFFICE MANAGEMENTFOURTH EDITIONJames A. Bardi, Ed,D„ CHA, CHEThe Pennsylvania stale UniversityJohn Wiley & Sons, Inc.HOTEL FRONT OFFICE MA

1 giáo trình QTBPTS hotel front office management For more information about Wiley products, visit our web site at www.wiley.com.Library of Congress Cataloging-in-l^blication DataBardi, James A., 194

7-1 lord front office management / James A. Bardi. — 4th ed.p. cm.Includes index.ISBN 13:978 0 471 68710 8ISBN 10: 0 471 68710 3 (cloth)1.1 lore! mana 1 giáo trình QTBPTS hotel front office management

gement. 1. Title.TX911.3.M27B35 2006647.94068—dc222005033575Printed in the United States of America10 98765432 1https://khothuvien.cori!Linda Your lov

1 giáo trình QTBPTS hotel front office management

e, patience, and encouragement made this book possible.andMaria, Rob. Ryan, and David rhe ịoỵ of sharing this book with you makes it all worthwhile.

HOTEL FRONT OFFICE MANAGEMENTFOURTH EDITIONJames A. Bardi, Ed,D„ CHA, CHEThe Pennsylvania stale UniversityJohn Wiley & Sons, Inc.HOTEL FRONT OFFICE MA

HOTEL FRONT OFFICE MANAGEMENTFOURTH EDITIONJames A. Bardi, Ed,D„ CHA, CHEThe Pennsylvania stale UniversityJohn Wiley & Sons, Inc.HOTEL FRONT OFFICE MA

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