Services management an intergrated approach 3rd by gemmel
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Services management an intergrated approach 3rd by gemmel
PAULGEMMEL BART VAN LOOY ROLAND Van UltHUUNUKSERVICETHIRD EDITIONMANAGEMENTAn Integrated ApproachALWAYS LEARNINGPEARSONSERVICE MANAGEMENTAn Integrated Services management an intergrated approach 3rd by gemmel d ApproachPEARSONAt Pearson, we take learning personally. Our courses and resources are available as books, online and via mulú-lingual packages, helping people learn whatever, wherever and however they choose.We work with leading authors to develop the strongest learning experiences, bringing cutti Services management an intergrated approach 3rd by gemmel ng-edge thinking and best learning practice to a global market. We craft our print and digital resources to do more to help learners not only understaServices management an intergrated approach 3rd by gemmel
nd their content, but to see it in action and apply what they leam, whether studying or at work.Pearson is the world’s leading learning company. Our pPAULGEMMEL BART VAN LOOY ROLAND Van UltHUUNUKSERVICETHIRD EDITIONMANAGEMENTAn Integrated ApproachALWAYS LEARNINGPEARSONSERVICE MANAGEMENTAn Integrated Services management an intergrated approach 3rd by gemmel of electronic learning programmes and of test development, processing and scoring services to educational institutions, corporations and professional bodies around the world.Every day our work helps learning flourish, and wherever learning flourishes, so do people.To learn more please visit US at: Services management an intergrated approach 3rd by gemmel www.pearson.com/ukService ManagementAn Integrated ApproachEdited byPaul GemmelBart Van LooyRoland Van DierdonckPEARSONHarlow. England • London • New YServices management an intergrated approach 3rd by gemmel
ork • Boston • San Francisco • Toronto • Sydney Auckland * Singapore • Hong Kong * Tokyo * Seoul ■ Taipei * New Delhi Cipe Town • SỈO Paulo • Mexico CPAULGEMMEL BART VAN LOOY ROLAND Van UltHUUNUKSERVICETHIRD EDITIONMANAGEMENTAn Integrated ApproachALWAYS LEARNINGPEARSONSERVICE MANAGEMENTAn Integrated Services management an intergrated approach 3rd by gemmel the worldWsir us on me WoM VMe Web of.www.pearson.com/ukFirst published in Great Hntain in 1998Second edition published 2003Third edition published 2013 Services management an intergrated approach 3rd by gemmel PAULGEMMEL BART VAN LOOY ROLAND Van UltHUUNUKSERVICETHIRD EDITIONMANAGEMENTAn Integrated ApproachALWAYS LEARNINGPEARSONSERVICE MANAGEMENTAn IntegratedGọi ngay
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