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Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

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Nội dung chi tiết: Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)ASSESSING THE SATISFACTION OF CUSTOMERS ABOUT QUALITY SERVICE SYSTEM AT CGV CINEMA IN HO CHI MIN

Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city NH CITYSTI DENT’S FULL NAME : LE NGOC THANH NGASTI DENT ID: CGS00018488INTAKE: SEPTEMBER 2014ADVISOR’S NAME & TITLE : ASSOC .PROF.DR. PHAN DINH NGUYEN

42339Advisor’s assessmentAdvisor’s signature1REASSL'RAXCESI swear thesis with topic “ASSESSING THE SATISFACTION OF CUSTOMERSABOUT QUALITY SERVICE SYST Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

EM AT CGV CINEMA IN HO ( HI MINH CITY”purely research findings of myself and has not been published in any work of others. During the implementation p

Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

rocess thesis. I have taken seriously the research ethics rules; the results presented in the thesis is the research and personal survey children, all

1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)ASSESSING THE SATISFACTION OF CUSTOMERS ABOUT QUALITY SERVICE SYSTEM AT CGV CINEMA IN HO CHI MIN

Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city ..........91.1REASONS OF CHOOSING TOPIC............................91.2OBJECTIVES..........................................101.3RESEARCH SUBJECT......

..............................101.4RESEARCH SCOPE......................................101.5THE METHODOLOGY.....................................101.5. Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

1DATA............................................111.5.2VARIABLE........................................111.5.3HYPOTHESIS.............................

Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

.........121.5.4MODEL...........................................14C HAPTER 2:LITERATl RE REVIEW.............................162.1THE CONCEPT OF SERVIC

1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)ASSESSING THE SATISFACTION OF CUSTOMERS ABOUT QUALITY SERVICE SYSTEM AT CGV CINEMA IN HO CHI MIN

Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city .1Invisibility.:---------------------------------182.2.1.2Heterogeneity..................................182.2.1.3As o f inseparable..................

...........18 Assessing the satisfaction of customers about quality service system at CGV cinema in ho chi minh city

1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)ASSESSING THE SATISFACTION OF CUSTOMERS ABOUT QUALITY SERVICE SYSTEM AT CGV CINEMA IN HO CHI MIN

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