Determinants of customer satisfaction at viet dragon securities corporation

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Determinants of customer satisfaction at viet dragon securities corporation

1OUMOPEN UNIVERSITY MALAYSIA .,RESEARCH PROJECT(BMBR5103)DETERMINANTS OF CUSTOMER SATISFACTION AT VIET DRAGON SECURITIES CORPORATIONSTUDENT’S FULL NAM

Determinants of customer satisfaction at viet dragon securities corporation ME: NGUYEN THI TIIUY TIENSTUDENT ID:CGSVNOOO14997INTAKE:41334ADVISOR’S NAME & TITTLE : A. Prof. PHAN DINH NGUYEN, Ph.DHUTECH LIBRARY41883Advisor’s ass

essmentAdvisor’s signatureRESEARCH PROJECTACKNOWLEDGEMENTI would like to show my acknowledgement and to extend my heartfelt gratitude 10 my lecturer, Determinants of customer satisfaction at viet dragon securities corporation

A. Professor Phan Dinh Nguyen for his vital instructions, encourage and support.I also would like to thank my colleagues and customers at Viet Dragon

Determinants of customer satisfaction at viet dragon securities corporation

Securities Corporation who give me feedback and useful ideas in this assignment.Especially. I would like to express my thanks to Mrs Phuc, Mr My and M

1OUMOPEN UNIVERSITY MALAYSIA .,RESEARCH PROJECT(BMBR5103)DETERMINANTS OF CUSTOMER SATISFACTION AT VIET DRAGON SECURITIES CORPORATIONSTUDENT’S FULL NAM

Determinants of customer satisfaction at viet dragon securities corporation CTTABLE OF CONTENTSACKNOWLEDGEMENT.................................................iFABLE OF CONTENTS..............................................iiL

ISTS OF FIGURES AND TABLES.....................................VLIST OF ABBREVIATIONS..........................................viABSTRACT............. Determinants of customer satisfaction at viet dragon securities corporation

.........................................viiChapter 1INTRODUCTION..........................................11.1Problem statement......................

Determinants of customer satisfaction at viet dragon securities corporation

...................11.2Research objects..........................................21.3Research questions........................................21.4Res

1OUMOPEN UNIVERSITY MALAYSIA .,RESEARCH PROJECT(BMBR5103)DETERMINANTS OF CUSTOMER SATISFACTION AT VIET DRAGON SECURITIES CORPORATIONSTUDENT’S FULL NAM

Determinants of customer satisfaction at viet dragon securities corporation .............................3

1OUMOPEN UNIVERSITY MALAYSIA .,RESEARCH PROJECT(BMBR5103)DETERMINANTS OF CUSTOMER SATISFACTION AT VIET DRAGON SECURITIES CORPORATIONSTUDENT’S FULL NAM