Determinants of customer satisfaction toward ADSL service at VNPT

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Nội dung chi tiết: Determinants of customer satisfaction toward ADSL service at VNPT

Determinants of customer satisfaction toward ADSL service at VNPT

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Determinants of customer satisfaction toward ADSL service at VNPT WARD ADSL SERVICE AT VNPT”STUDENT FULL NAME: NGUYEN Till HONG PHUCSTUDENT ID: CGSVNOO014987INTAKE: MARCH 2013INSTRUCTOR: ASSOCPROF.PH.D PHAN DINH NGUY

ENHUTECH LIBRARY41883Student: Nguyen Thi Hong PhucID: CGSVNOOO149871Advisor’s assessmentAdvisor’s signature®OPENUNIVERSITY^MALAYSIA50*001 OEUUlOMứ LEV Determinants of customer satisfaction toward ADSL service at VNPT

MHGAbstractThe main objective of this research was to determine customer satisfaction through customer use internet services ADSL at VNPT. SER.QƯAL m

Determinants of customer satisfaction toward ADSL service at VNPT

odel will be used to measure the quality of ADSL services. Questionnaires were sent to 200 customers who using internet service from VNPT.The research

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Determinants of customer satisfaction toward ADSL service at VNPT the level of customer evaluation for factors to enhance their service quality level. Thus, their client expectation will be fulfilled in the future.Th

e result of this research is expected to provide the benefit for managers of VNPT. Specially, this study aimed to determine the relative important of Determinants of customer satisfaction toward ADSL service at VNPT

ADSL product, services quality, services price and additional value of ADSL services.Furthermore, this research also could provide suggestions and rec

Determinants of customer satisfaction toward ADSL service at VNPT

ommendations from the respondent, in order to understand the way to improve and develop ADSL services organizations in VNPT. It is useful for a better

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Determinants of customer satisfaction toward ADSL service at VNPT cID: CGSVNOOO149872OPEN UNIVERSITYWMAIAYSIASCI «31 or I'/ nows LtAfiNHG

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