Determinants of employee loyalty a case study at swiss post solutions

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Determinants of employee loyalty a case study at swiss post solutions

< ỉOPEN UNIVERSITYwr MALAYSIA^OUMOPEN UNIVERSITY MALAYSIA................. .RESEARCH PROJECT(B.V1BR5103)DETERMINANTS OF EMPLOYEE LOYALTYA CASE STUDY A

Determinants of employee loyalty a case study at swiss post solutions AT SWISS POST SOLUTIONSSTUDENT NAME: DUONG THANH DONGSTUDENT ID: CGSVN00014966INTAKE: MARCH 2013ADVISOR: A. PROF. PH.D. PHAN DINH NGUYEN41883HUTECH LI

BRARY/QJ0OÙZ|54IStudent- Duong Thanh DongID CGSVN00014966Advisor’s assessmentAdvisor’s signatureft PRẸN UNIVERSITY^MALAYSIATable of Contents1INTRODUCT Determinants of employee loyalty a case study at swiss post solutions

ION-_____________________________________________________ «...61.1Problem statement61.2Research objectives.....71.3Research questions1.4Scope of

Determinants of employee loyalty a case study at swiss post solutions

Research..——.......—...........—.................—..............72LITERATURE REVIEW —.............-.......-............................. 82.1Or

< ỉOPEN UNIVERSITYwr MALAYSIA^OUMOPEN UNIVERSITY MALAYSIA................. .RESEARCH PROJECT(B.V1BR5103)DETERMINANTS OF EMPLOYEE LOYALTYA CASE STUDY A

Determinants of employee loyalty a case study at swiss post solutions .............. 163.1Data source.....—....................................... —... «.......163.2Variables......................—............—

........—....—....-........16 Determinants of employee loyalty a case study at swiss post solutions

< ỉOPEN UNIVERSITYwr MALAYSIA^OUMOPEN UNIVERSITY MALAYSIA................. .RESEARCH PROJECT(B.V1BR5103)DETERMINANTS OF EMPLOYEE LOYALTYA CASE STUDY A