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Exploring the factors affect on customers satisfaction

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Nội dung chi tiết: Exploring the factors affect on customers satisfaction

Exploring the factors affect on customers satisfaction

BMBR5103OOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)EXPLORING THE FACTORS AFFECT ON CUSTOMER SATISFACTION. A SURVEY IN DAT VIET COMPANYSTUDE

Exploring the factors affect on customers satisfaction ENT’S FULL NAMESTUDENT IDINTAKEADVISOR’S NAME & TITLE: NGUYEN THI KIM ANH: CGS00016267: 9/2013: Pros. Dr: PHAN DINH NGUYENFeb. 20 J 5HƯTECH LIBRARY1 -

&5 <<0Nguyen Thi Kim Anh- KI 1A[Business Research MHUTECHUniversity o< TectirioloụvAdvisor's assessmentAdvisor's signatureNginen Thi Kim Anh- KI 1A2H Exploring the factors affect on customers satisfaction

UTECHUrúvorsiiy ol foctuxikjwyContentsABSIRALI ...................................................................................... ,6ACKNOWLEDGEMEN

Exploring the factors affect on customers satisfaction

T............................................................................. 6CHAPTER 1 INTRODUCTION.................._.............................

BMBR5103OOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)EXPLORING THE FACTORS AFFECT ON CUSTOMER SATISFACTION. A SURVEY IN DAT VIET COMPANYSTUDE

Exploring the factors affect on customers satisfaction y in Vietnam....................................... 81.2About Dat Viet Information Technology Computer Company.............................. 101.3

Research Purposes..................................................—..................11 Exploring the factors affect on customers satisfaction

BMBR5103OOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)EXPLORING THE FACTORS AFFECT ON CUSTOMER SATISFACTION. A SURVEY IN DAT VIET COMPANYSTUDE

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