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How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

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Nội dung chi tiết: How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

eouMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBRS103)HOW IMPROVE THE SATISFACTION OF CORPORATE CUSTOMERS FOR PRODUCTS AND SERVICES IN HSBCBANK -HCM B

How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch BRANCHSTUDENT’S FULL NAME: LUU THI TUYET NHUNGSTUDENT ID: 18504INTAKE: September, 2013ADVISOR’S NAME & TITLE: PHAN DINH NGUYEN"hutechI library^42005Pa

ge 1Advisor’s assessmentAdvisor’s signaturePage 2ACKNOWLEDGMENTSI am respectfully sincere thanks to my teacher, Ass Prf. Phan Dinh Nguyen, for his val How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

uable guidance and advice on effective research method. His professional research understanding helps me and my friends recognize the research method

How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

thoroughly and we had experienced actual process. His comments and meaningful suggestions were contributed great help for my completion of this resear

eouMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBRS103)HOW IMPROVE THE SATISFACTION OF CORPORATE CUSTOMERS FOR PRODUCTS AND SERVICES IN HSBCBANK -HCM B

How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch Minh City and Binh Duong. Specially, please give my deeply gratefill to:Ms. Dinh Thi Thu Trang_Corporate Customer Service ManagerJISBC bankMs. Nguyen

Thi Thang Sales Currency and Capital Manager HSBC bankYou all are support and encouragement during the time I was doing my research. And thank you al How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

l of my friends who had spent precious time to answer the questionnaire for my topic.Ho Chi Minb City, VietnamJanuary 26th 2015Luu Thi Tuyet NhungPage

How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

3TABLE OF CONTENTSAdvisor’s assessment...........................................02Acknowledgements...............................................03L

eouMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBRS103)HOW IMPROVE THE SATISFACTION OF CORPORATE CUSTOMERS FOR PRODUCTS AND SERVICES IN HSBCBANK -HCM B

How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch ..........................................12Introduction...................................................14I.PROBLEM STATEMENT......................

.....................14 How improve the satisfaction of corporate customer for products and services in HSBS bank HCM branch

eouMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBRS103)HOW IMPROVE THE SATISFACTION OF CORPORATE CUSTOMERS FOR PRODUCTS AND SERVICES IN HSBCBANK -HCM B

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