Research on consumer satisfaction with quality of viettels mobile

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Nội dung chi tiết: Research on consumer satisfaction with quality of viettels mobile

Research on consumer satisfaction with quality of viettels mobile

UNIVERSITYnu I cvnw M A LAV s IASCHOO. Of UfftONGlUmiMG1CCG2ẮACKNOWLEDGEMENTSAfter a period of study, research and investigation to collect informatio

Research on consumer satisfaction with quality of viettels mobile on, to present ideas in the thesis with the study: "Research on consumer satisfaction with quality of Viettel's mobile has been successfully implement

ed. Get this result is due the thanks of great teachers, family, friends and colleagues who willingly helped me in the process of implementation of to Research on consumer satisfaction with quality of viettels mobile

pic.Specifically, 1 would like to express my sincere thanks to Dr. Khai Nguyen who helped guide me from the first step of outline to finish this thesi

Research on consumer satisfaction with quality of viettels mobile

s. Arc also encouraged and helped me a lot in the investigation to collect data and create the basis for my research to be able to collect and process

UNIVERSITYnu I cvnw M A LAV s IASCHOO. Of UfftONGlUmiMG1CCG2ẮACKNOWLEDGEMENTSAfter a period of study, research and investigation to collect informatio

Research on consumer satisfaction with quality of viettels mobile earch.And finally 1 sincerely thank OUM and IỈLÍTECH has created good conditions for my study and research to get this good results.JAN, 2014HUTECH LI

BRARYStudent: Tran Quoc CuongID 24495021r rn-Àr com; >cx n^tapPEN UNIVERSITY w MALAYSIA5OKXK Of Uf-iow. LiMNNf.ABSTRACTThe topic has been established Research on consumer satisfaction with quality of viettels mobile

to research customer satisfaction with quality of Viettel’s mobile phone service.Through direct interview with 250 questionnaire sample, data analysis

Research on consumer satisfaction with quality of viettels mobile

results helped to test unsuitable variables and build final scales of the research with 20 observed variables of 5 factors, including (1) Network qua

UNIVERSITYnu I cvnw M A LAV s IASCHOO. Of UfftONGlUmiMG1CCG2ẮACKNOWLEDGEMENTSAfter a period of study, research and investigation to collect informatio

Research on consumer satisfaction with quality of viettels mobile le phone service.Value added servicesCustomer careThis research was applied with analysis and regression analysis to seek factors affecting customer s

atisfaction. The results indicated that Network quality; Price; promotion; Value added services and Customer care service are key factor affecting cus Research on consumer satisfaction with quality of viettels mobile

tomer satisfaction with quality of Viettel’s mobile phone service.The research has some shortcomings with sample size as well as analysis technique; h

Research on consumer satisfaction with quality of viettels mobile

owever, research’s results can be a basis for proposing some recommendations in policy making as well as service administration to improve competition

UNIVERSITYnu I cvnw M A LAV s IASCHOO. Of UfftONGlUmiMG1CCG2ẮACKNOWLEDGEMENTSAfter a period of study, research and investigation to collect informatio

Research on consumer satisfaction with quality of viettels mobile i KAN NGTable of contentPageI.Indoduction...................................................................61Background and Motivation...............

...................................62Research Purpose, Objectives and Questions................................82.1Research Purpose................... Research on consumer satisfaction with quality of viettels mobile

...................................82.2Research Objectives...................................................9

UNIVERSITYnu I cvnw M A LAV s IASCHOO. Of UfftONGlUmiMG1CCG2ẮACKNOWLEDGEMENTSAfter a period of study, research and investigation to collect informatio