The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch
The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch
•OUMOPEN UNIVERSITY MALAYSIAjoy ftRESEARCH PROJECT (BMBR5103)THE SOLUTION TO ENHANCE CUSTOMER SATISFACTION USING GIGANET HOME SERVICE PROVIDED BY CMC The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch TELECOM (HCMC BRANCH)STUDENT’S FULL NAME : NGUYEN THI NGUYET MINH STUDENT ID: CGSVN 00015806INTAKE: SEPTEMBER 2013ADVISOR’S NAME & TITLE : Ass. Prof. Ph. D. NGUYEN PHANr huFe’ch library* ■ » * ■■ ■ ' - — ■ ■ ■ — — AM42036Advisor’s assessmentAdvisor’s signatureTable of ContentsTabic of Contents..... The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch ........................................................iList of Tables..............................................................iiiList of FigureThe solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch
s..............................................................ivList of Abbreviations.........................................................6Abstra•OUMOPEN UNIVERSITY MALAYSIAjoy ftRESEARCH PROJECT (BMBR5103)THE SOLUTION TO ENHANCE CUSTOMER SATISFACTION USING GIGANET HOME SERVICE PROVIDED BY CMC The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch .71.1Problem statement....................................................71.2Research objectives.................................................81.2.1General objective...............................................81.2.2Specific objectives.............................................81.3Research q The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch uestions..................................................81.4Scope and methodology of research...................................81.5Research structuThe solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch
re..................................................9CHAPTER 2: OVERVIEW ABOUT CMC TELECOM........................................102.1CMC Telecom....•OUMOPEN UNIVERSITY MALAYSIAjoy ftRESEARCH PROJECT (BMBR5103)THE SOLUTION TO ENHANCE CUSTOMER SATISFACTION USING GIGANET HOME SERVICE PROVIDED BY CMC The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch CMC Telecom..................................12CHAPTER 3: LITERATURE REVIEW.................................................153.1c ustomer satisfaction............................................1753.1.1Dcffinition of customer satisfaction...........................153.1.2The nature of customer sat The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch isfaction...........................173.1.3Measuring customer satisfaction...............................173.2Service.................................The solution to enhance customer satisfaction using giganet home sevices providied by CMC telecom group HCMC branch
...........................20•OUMOPEN UNIVERSITY MALAYSIAjoy ftRESEARCH PROJECT (BMBR5103)THE SOLUTION TO ENHANCE CUSTOMER SATISFACTION USING GIGANET HOME SERVICE PROVIDED BY CMC •OUMOPEN UNIVERSITY MALAYSIAjoy ftRESEARCH PROJECT (BMBR5103)THE SOLUTION TO ENHANCE CUSTOMER SATISFACTION USING GIGANET HOME SERVICE PROVIDED BY CMCGọi ngay
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