Effect of base transceiver shortage on customer churn in mobifone
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Effect of base transceiver shortage on customer churn in mobifone
Effect of base transceiver shortage on customer churn in mobifone
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHlnl»rnntion«l School ofHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON Effect of base transceiver shortage on customer churn in mobifoneN CUSTOMER CHURN IN MOBIFONEMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: PGS.TS TRAN HA MINH QUANHo Chi Minh City - Year 2020Table of contents1INTRODUCTION.................................................21.1Overview of the telecommunication industry in Vietnam........21.2Vietnam telecommunication i Effect of base transceiver shortage on customer churn in mobifonendustry challenges from 2013 to 2018...31.2.1Development internet service - 3G/4G...................41.2.2Network Transfer Services...................Effect of base transceiver shortage on customer churn in mobifone
...........51.3Profile of MobiFone Telecom Corporation - Mobifone...........51.3J Mobifone organizationalstructure industry'.............62PROBLEM ANAUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHlnl»rnntion«l School ofHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON Effect of base transceiver shortage on customer churn in mobifone............................ 152.2.1Relationship between service quality (SERVIQƯAL model) and thefirst problem...............................................182.2.2Other problems........................................223PROBLEM IDENTIFICATION......................................224CAUSE VALIDATIO Effect of base transceiver shortage on customer churn in mobifoneN............................................254.1List of causes..............................................264.1.1Inappropriate telecommunication iEffect of base transceiver shortage on customer churn in mobifone
nfrastructure..........264.1.2Poor quality' sendee....................................284.1.3Inappropriate pricing.................................284UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHlnl»rnntion«l School ofHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON Effect of base transceiver shortage on customer churn in mobifoneervice quality (SERVỈQUAL) model in thetelecommunication industry....................................334.2.2Final caused-effect map.................................365ALTERNATIVE SOLUTION..........................................385.1Priority solutions to BTS shortage............................38 Effect of base transceiver shortage on customer churn in mobifoneUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHlnl»rnntion«l School ofHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ONGọi ngay
Chat zalo
Facebook