Front line staff turnover retention at majestic saigon hotel

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Nội dung chi tiết: Front line staff turnover retention at majestic saigon hotel

Front line staff turnover retention at majestic saigon hotel

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHCCONOMlO (*.<•***«01'LISBIntenMOonsI School ofHuynh Minh PhuongFRONT LINE S

Front line staff turnover retention at majestic saigon hotelSTAFF TURNOVER& RETENTION AT MAJESTICSAIGON HOTELMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City-2019UNIVERSITY OF ECONOMICS HO CHI MINH CITYInterna

tional Scliool of Business—UEHMMriMtkmJ o' ButhwuHuynh Minh PhuongFRONT LINE STAFF TURNOVERAND RENTENTION AT MAJESTICSAIGON HOTELMASTER OF BUSINESS AD Front line staff turnover retention at majestic saigon hotel

MINISTRATIONSUPERVISOR: Dr. NGUYEN THI MAI TRANGHo Chi Minh City - 2019EXECUTIVE SUMMARYThe most important feature of (he hospitality sector is (hat i

Front line staff turnover retention at majestic saigon hotel

t is based on human element and it is labor intensive. Since one of the competitive advantages of a hotel business is (he customer service, it is cruc

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHCCONOMlO (*.<•***«01'LISBIntenMOonsI School ofHuynh Minh PhuongFRONT LINE S

Front line staff turnover retention at majestic saigon hotel, there is a rising problem of staff leaving as opposed to the ongoing growth of tourism industry and important extension of job possibilities in Ho C

hi Minh City. It is demanding for hotel itself to attract and retain qualified experts. Reducing the rale of staff leaving and keeping them involved i Front line staff turnover retention at majestic saigon hotel

n activities is the option to lessen economic losses and maintain competitiveness.This thesis aims at investigating the causes of Majestic hotel’s pre

Front line staff turnover retention at majestic saigon hotel

sent changes in front office personnel. A qualitative research methods via in-depth interviews with the objective of gaining preliminary perception of

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHCCONOMlO (*.<•***«01'LISBIntenMOonsI School ofHuynh Minh PhuongFRONT LINE S

Front line staff turnover retention at majestic saigon hotel are discussed in details in the research along with some recommendations for the hotel and management board to improve turnover rale in the hotel.3AC

KNOWLEDGEMENTA completed study would not be done without any assistance. Therefore, 1 gratefully give acknowledgement to all who supported me during t Front line staff turnover retention at majestic saigon hotel

he time of doing this research.First of all, 3 special thanks to my supervisor - Professor Nguyen Till Mai Trang for all valuable guidance, without he

Front line staff turnover retention at majestic saigon hotel

r advice this could not have been possible.1 also would like to show my gratitude to my colleagues at work and my friends for a continuous support. Ĩ

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHCCONOMlO (*.<•***«01'LISBIntenMOonsI School ofHuynh Minh PhuongFRONT LINE S