Ineffciency inventory managerment case of excess inventory of THM company
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Ineffciency inventory managerment case of excess inventory of THM company
Ineffciency inventory managerment case of excess inventory of THM company
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AG Ineffciency inventory managerment case of excess inventory of THM companyGENCY (VIETNAM)ID:22130086MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: PROF. NGUYEN THI MAITRANGl4<-» Phi Minh rjtw ■ Vpar ?01Aol ; iEXECUTIVE SUMMARYSuppose that the shipping industry is a potential & challenge field in Viet Nam which we need to explore and develop the service quality more strongly Ineffciency inventory managerment case of excess inventory of THM company & fruitfully. The author of this paper who has ever spent the working time at the Evergreen shipping Agency (Viet Nam) (EGV); has a bit of experienceIneffciency inventory managerment case of excess inventory of THM company
in this shipping field and decides to choose the subject of thesis relating to this field with hoping that the thesis can help the company to realizeUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AG Ineffciency inventory managerment case of excess inventory of THM companyor has a chance to contact with many departments in EGV and decides to focus mainly on the business department because the author was learned that business department is the most important department to help to bring to the profit for the wholly company. Recently, the author is informed that busines Ineffciency inventory managerment case of excess inventory of THM companys department needs to be improved because its performance is too bad. During researching, the author finds that business department is facing with theIneffciency inventory managerment case of excess inventory of THM company
main problem: Lost accounts leading to cargo lifting decreased too much during the first quarter of 2016. First, the author discovers the causes and UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AG Ineffciency inventory managerment case of excess inventory of THM companyhe most important cause which affects strongly to EGV’s lifting falling. The main cause is regarding to rate issue which salesperson in charge can’t match suppliers’ request. Many accounts were lost or stopped using EGV’s service to move to other competitors who can meet their expectation. However, Ineffciency inventory managerment case of excess inventory of THM companythe main cause which is stated here is still unclear that needs to investigate deeper to find out the real problem and the author1 I p a g econtinuesIneffciency inventory managerment case of excess inventory of THM company
to do the second survey in next step and find that the real cause is the failure of customer retention. With the increase in the pressure of external UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AG Ineffciency inventory managerment case of excess inventory of THM companyy intends that EGV still have many occasions to adjust and improve in the strategic decision-making on business problem in maintenance and improvement of customer retention. Once the business problem and its most important causes have been identified and validated, a solution can be designed. There Ineffciency inventory managerment case of excess inventory of THM companyare two solutions given to discuss as below:Solution 1: Freight adjustment to meet customer’s expectation (direct solution)Solution 2: Developing a syIneffciency inventory managerment case of excess inventory of THM company
stem for measuring the performance of a sales department (indirect solution through human resource aspect)The author evaluates and makes a comparison UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AG Ineffciency inventory managerment case of excess inventory of THM companyards the service more and more. So, the second solution is chosen (he best one for project-oriented evaluation. In order to help the readers to understand more details and take this paper as the sample to make a reference for the similar organization situation in the shipping industry. Through (his Ineffciency inventory managerment case of excess inventory of THM companypaper, the author will present, analyze, evaluate the symptomatic phenomena of a specific problem of the project throughout the whole process and giveIneffciency inventory managerment case of excess inventory of THM company
valuable comments for the organization.https: //k hot h u vien .comHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AGENCY (VIETNAM)ABBREVIATION UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AG Ineffciency inventory managerment case of excess inventory of THM companyION OF POTENTIAL SOLUTIONS FOR THE PROBLEM.35IV/ IDENTIFICATION / ACTION PLAN........................46V/CONCLUSION------------------.-■■■■■■■■■■. .......... 50VI/ SUPPORTING INFORMATION..............................51REFERENCES..............................................55APPENDIX............... Ineffciency inventory managerment case of excess inventory of THM company.................................60RESEARCH TRANSCRIPTSCUSTOMER SATISFACTION SURVEY TEMPLATEABBREVIATION & NOTES2M: container shipping industry allianIneffciency inventory managerment case of excess inventory of THM company
ce between Maersk (MSK) and MSCUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AGUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessNGUYEN THI PHUONG TRINHHOW TO RECAPTURE LOST CUSTOMERS ATEVERGREEN SHIPPING AGGọi ngay
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