Inefficient after sale service performance at samsung system air conditioner dvepartment

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Nội dung chi tiết: Inefficient after sale service performance at samsung system air conditioner dvepartment

Inefficient after sale service performance at samsung system air conditioner dvepartment

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•Wrtiin, c*LISBTroqtfng Hông ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMAN

Inefficient after sale service performance at samsung system air conditioner dvepartmentNCE AT SAMSUNG SYSTEM AIR CONDITIONER DEPARTMENTMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITYI

nternational School of BusinessUEIILISBTrcqtfng Hông ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMANCE AT SAMSUNG SYSTEM AIR CONDITIONER DEPARTMENTMAST Inefficient after sale service performance at samsung system air conditioner dvepartment

ER OF BUSINESS ADMINISTRATIONSUPERVISOR: DR. TRAN PHOJONG THẢOHo Chi Minh City - Year 2018Inefficient after-sale service performance at Samsung system

Inefficient after sale service performance at samsung system air conditioner dvepartment

air conditioner department3Table of ContentsExecutive summary.............................................................3CHAPTER 1; PROBLEM IDENTIF

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•Wrtiin, c*LISBTroqtfng Hông ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMAN

Inefficient after sale service performance at samsung system air conditioner dvepartment....................................1.2.1.Symptom................................................................61.2.2.Situation analysis............

........................................fl1.2.3.Initial cause-effect map..............................................101.2.4.Updated cause-effect map Inefficient after sale service performance at samsung system air conditioner dvepartment

..............................................111.3.Problem identification................................................141.3.1.Possible problems...

Inefficient after sale service performance at samsung system air conditioner dvepartment

..................................................141.3.2.Main problem validation...............................................151.3.3.Main problem d

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•Wrtiin, c*LISBTroqtfng Hông ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMAN

Inefficient after sale service performance at samsung system air conditioner dvepartmentERNATIVE SOLUTION..............................................212.1.Cause validation......................................................212.1.1.Lac

k of service and product naming....................................21 Inefficient after sale service performance at samsung system air conditioner dvepartment

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEH•Wrtiin, c*LISBTroqtfng Hông ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMAN