Luận văn thạc sĩ UEH excessive workload at tax department in district 11

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Luận văn thạc sĩ UEH excessive workload at tax department in district 11

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businessl"Z

Luận văn thạc sĩ UEH excessive workload at tax department in district 11N DISTRICT 11MASTER OE BISINESS ADMINISTRATIONHo Chi Minh City-Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businesstvatwn

il $<».v I nt Rusin wsVU BAO MINHEXCESSIVE WORKLOADAT TAX DEPARTMENTIN DISTRICT 11MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: DR. NCI YEN PHONG NGUY Luận văn thạc sĩ UEH excessive workload at tax department in district 11

ENHo Chi Minh city-Year 2018Running head: Excessive Workload at Tax Department in District 11Table of ContentsExecutive summary.......................

Luận văn thạc sĩ UEH excessive workload at tax department in district 11

...................................4CHAPTER 1: BACKGROUND......................................................51.1Company background.................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businessl"Z

Luận văn thạc sĩ UEH excessive workload at tax department in district 11................................61.2.2Low Customer Satisfaction........................................81.2.3Significant decrease of growth rale in re

venue...................91.3Initial Cause-Effect Map...............................................91.4Updated cause effect map....................... Luận văn thạc sĩ UEH excessive workload at tax department in district 11

.......................14CHAPTER 2: PROBLEM JUS riliCA I ION.......................................162.1Problem definition: high workload.............

Luận văn thạc sĩ UEH excessive workload at tax department in district 11

........................162.2Problem existence....................................................172.3Problem importance.............................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businessl"Z

Luận văn thạc sĩ UEH excessive workload at tax department in district 11..............222.3.3Job stress......................................................222.3.4Emotional exhaustion......................................

......232.3.5Lack of communication in working environment....................24CHAPTER 3: CAUSES VALIDATION AND SOLUTIONS............................. Luận văn thạc sĩ UEH excessive workload at tax department in district 11

...243.1The list of potential causes of the problem...........................243.1.1Lack of career development opportunities........................2

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Businessl"Z