Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
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Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Ha nh AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation serviceLINEEMPLOYEES IN THE VIETNAMESEAVIATION SERVICESID:22130001MASTER OF BUSINESS (Honors)SUPERVISOR: DR. NGUYEN THI MAI TRANGHo Chi Minh City. Year 2015ACKNOWLEDGEMENTFirstly. I would like to express my gratefulness to my supervisor Dr. Nguyen Thi Mai Trang for her professional guidance, intensive supp Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation serviceort, valuable suggestions, instructions and encouragement during the time of doing my research.I would like to express my deepest gratitude to ISB ProLuận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
fessors Committee for their valuable time as the members of the proposal examination committee. Their comments and meaningful suggestions were contribUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Ha nh AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation servicef Economics Ho Chi Minh City for their teaching and guidance during my master course.AbstractPurpose - This research aims to explore factors influencing on quality of working life of front - line staffs in Vietnamese aviation services.Methodology Sample j\ total of 280 questionnaires were distribute Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation serviced out al many airports in Vietnam. As the method are directly interviewing combining with online surveying, respondents including the front-line staffLuận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
s at those airports such as check in staffs, security staffs, boarding staffs, hence, data collecting also was primary sources. The hypothesized relatUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Ha nh AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation servicees and servicesescape affecting on quality of working life of those employees. Based on the thesis findings, several implications have been provided.Key words - Quality of working life, perceived of organizational supports, extra role sen ices, emotional exhaustion, intrinsic motivation, Vietnamese Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation serviceaviation sector, Vietnamese airports.2ContentsACKNOWLEDGEMENT....................................................................................AbstrLuận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
act...........................................................................................List of Figures.........................................UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Ha nh AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation serviceAbbreviations..............................................................................Chapter 1. Introduction............................................................................11.1.Research background.......................................................................I1.2.Statement Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation serviceof the problem..................................................................31.3.Research objectives..............................................Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
.........................51.4.Research scope............................................................................61.5.Research significance....UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Ha nh AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-L Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service..........7Chapter 2.Literature review....................................................................92.1.Quality of working life (QWL).............................................................92.2.Perceived organizational support (POS)...................................................122.3 Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service.Emotional exhaustion (EE)................................................................142.4.Extra-role customer service (ECS).....................Luận văn thạc sĩ UEH factors influencing quality of working life, a study of front line employees in the vietnamese aviation service
...................................152.5.Servicescape (SE)........................................................................172.6.Intrinsic motiUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Ha nh AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-LUNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLe Thi Ha nh AnFACTORS INFLUENCING QUALITY OFWORKING LIFE: A STUDY OF FRONT-LGọi ngay
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