Poor communication of line managers in ascendas viet nam

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Nội dung chi tiết: Poor communication of line managers in ascendas viet nam

Poor communication of line managers in ascendas viet nam

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OR PROACTIVE AFTERSALES SERVIC

Poor communication of line managers in ascendas viet namCE:THE CASE OF KOBELCO CONSTRUCTION MACHINERY VIETNAM co.,LTDMASTER OF BUSINESS (Honours)Ho Chi Minh City-2016UNIVERSITY OF ECONOMICS HO CHI MINHCITY

International School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OR PROACTIVE AFTERSALES SERVICE:THE CASE OF KOBELCO4 ( TLe O N ST RUCT Poor communication of line managers in ascendas viet nam

ION) IMACHINERY VIETNAM CO.,LTDID: 22140039MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: Nguyen Thi Mai TrangII.-.r, ■/-EXECUTIVE SUMMARYAfter complet

Poor communication of line managers in ascendas viet nam

ing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of complex growing in business to busine

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OR PROACTIVE AFTERSALES SERVIC

Poor communication of line managers in ascendas viet nam a tool which providing a valuable merit to the customer and bringing opportunity to the company.After-sales sendees have proven to be an important el

ement that contributes to business situation of a company. Thus, whether post sales sen ice is appropriate or not, actually it is a big issue should b Poor communication of line managers in ascendas viet nam

e concerned. Four major factors that affect after-sales sendees machinery industry' are reactive after-sales sendee, field technical assistance, spare

Poor communication of line managers in ascendas viet nam

parts distribution and customer care. The purpose of this thesis is to identify the issue of after-sales service in Kobelco Vietnam, then to indicate

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OR PROACTIVE AFTERSALES SERVIC

Poor communication of line managers in ascendas viet nam.ACKNOWLEDGEMENTThis study was conducted as my master of thesis at the Master Business Administration Program in 2016. This study gave me a deeper kno

wledge in after-sales and the qualitative research has provided me the opportunity to approach and gain an insight into organizations in real life. I Poor communication of line managers in ascendas viet nam

would like to greatly thank a number of people who instructed and supported me during my thesis.Firstly, I would like to show my gratitude by specific

Poor communication of line managers in ascendas viet nam

ally thanking my supervisor Prof. Nguyen Thi Mai Trang and Prof. Nguyen Dinh Tho for guidance and qualitative feedback devoted to me. Lastly, I would

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OR PROACTIVE AFTERSALES SERVIC

Poor communication of line managers in ascendas viet nam.................................11.1.COMPANY INTRODUCTION...........................................11.2.Company STRUCTURE...........................

...................32PROBLEM CONTEXT.....................................................................................s2.1.BUSINESS SITUATION OF RO Poor communication of line managers in ascendas viet nam

BELCQ Vietnam...........................................................52.2.Current status OF AFTER- Sales Service at Kobelco Vietnam................

Poor communication of line managers in ascendas viet nam

.......................73PROBLEM IDENTIFICATION.............................................................................II3.1.REACTIVE After-Sales

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessTran Thi Minh QuyenREACTIVE AFTER-SALES SERVICE OR PROACTIVE AFTERSALES SERVIC