Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

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Nội dung chi tiết: Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

ƯEHUNIVERSITTTjrCHI MINHof tujineMInternational School of BusinessCao Huu Thuy LinhPOOR CUSTOMER SERVICE BEHAVIOR OF EMPLOYEES AT JOINT STOCK COMMERCI

Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city brancIAL BANK FOR FOREIGN TRADE OF VIETNAM - HO CHI MINH CITY BRANCHMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2018UEHUNIVERSITY-ỡrCHI MINHln

l^rnjhjn^5 Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

K FOR FOREIGN TRADE OF VIETNAM - HO CHI MINH CITY BRANCHMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: DR. TRAN PHUONG THAOHo Chi Minh City - Year 2018Ĩ

Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

ABL£Qf CQMTENISEXECUTIVE SUMMARY................................................1CHAPTER 1: PROBLEM IDENTIFICATION................................21.1

ƯEHUNIVERSITTTjrCHI MINHof tujineMInternational School of BusinessCao Huu Thuy LinhPOOR CUSTOMER SERVICE BEHAVIOR OF EMPLOYEES AT JOINT STOCK COMMERCI

Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc complaints about VCD customer .sendee at the counters X 31.2.2.Evaluation of Victcombank;s, .customer, service quality..compared to its competitors i

n thebanking industry...................................................................51.3.Problem analysis......................................... Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

......................71.3.1.Low quality of service space and facility'........................................91.3.2.Tow interaction quality.........

Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

.................................................101.3.3.Lack of reliability..............................................................111.4.Proble

ƯEHUNIVERSITTTjrCHI MINHof tujineMInternational School of BusinessCao Huu Thuy LinhPOOR CUSTOMER SERVICE BEHAVIOR OF EMPLOYEES AT JOINT STOCK COMMERCI

Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc...........131.4.2.Main problem.....................................................................181.5.Cause validation............................

..................................191.5.1.Training 19 Poor customer service behavior of employees at joint stock commercial bank for foreign trade of vietnam – ho chi minh city branc

ƯEHUNIVERSITTTjrCHI MINHof tujineMInternational School of BusinessCao Huu Thuy LinhPOOR CUSTOMER SERVICE BEHAVIOR OF EMPLOYEES AT JOINT STOCK COMMERCI