Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

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Nội dung chi tiết: Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHInternational S

Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee ofATION IN RESPONDING TO PEOPLE’S COMPLAINTS AT THE OFFICE OF PEOPLE’S COUNCIL AND PEOPLE’S COMMITTEE OF DISTRICT 8™, HCMCMASTER OF BUSINESS ADMINISTRAT

IONHo Chi Minh City - Year 2018UEHUNIVERSITYI MINH CITYInternatioi'BusinessNGUYỄN HOÀNG CÃM TÚROLE OF INTERNAL COMMUNICATION IN RESPONDING TO PEOPLE C Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

OMPLAINTS AT THE OFFICE OF PEOPLE’S COUNCIL AND PEOPLE’S COMMITTEE OF DISTRICT 8™, HCMCMASTER OF BUSINESS ADMINISTRATION SUPERVISOR: PROF. TRAN HA MIN

Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

H QUANHo Chi Minh City - Year 2018CONTENTSCHAPTER 1: PROBLEM IDENTIFICATION1.1.Introduction about the Office:....................................61.1.

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHInternational S

Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of61.1.2.About human resource and structure of the Office:.............61.1.3.About the receiving and responding of people’s complaints in theOffice:...

...............................................................71.2.Problem identification:...........................................81.2.1.Evaluatio Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

n satisfaction level of people in HCMC:...............81.2.2.Symptom of Organization:......................................101.2.2.1.Duplicated messag

Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

es/phones:...............................111.2.2.2.Negative feedbacks:.......................................121.2.3.The initial problem:.............

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHInternational S

Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee ofeeting deadlines:.... 161.2.3.3.Responding results have not been unity among channels:....201.2.4.Core problem:.......................................

..........231.2.4.1.Barriers of problems:.....................................23 1.2.4.2. The core problem:........................................... Role of internal communication in responding to people’s complaints at the office of people’s council and people’s committee of

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessUEHInternational S