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unlicensed customer responses on CSR evidences from vietnamese banking sector

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Nội dung chi tiết: unlicensed customer responses on CSR evidences from vietnamese banking sector

unlicensed customer responses on CSR evidences from vietnamese banking sector

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLE THI THANH TAMCUSTOMER RELATIONSHIP MANAGEMENT (CRM) ORGANIZATION STRUCTURE

unlicensed customer responses on CSR evidences from vietnamese banking sectorE AT FRIESLANDCAMPINA VIETNAMMASTER OF BUSINESS ADMINISTRATIONUNIVERSITY OF ECONOMICS HO CHI MINH CITYHo Chi Minh City - 2017https://khothu vien .comI

nternational School of BusinessLe Thi Thanh TamCUSTOMER RELATIONSHIP MANAGEMENT (CRM) ORGANIZATION STRUCTURE AT FRIESLANDCAMPINA VIETNAMMASTER OF BUSI unlicensed customer responses on CSR evidences from vietnamese banking sector

NESS ADMINISTRATIONSUPERVISOR: Le Thỉ Thanh XuanHo Chi Minh City - 2017SITERMSOR'S REPORT ON THE FINAL THESIS SUBMITTEDFOR THE DEGREE OF MASTER of BUS

unlicensed customer responses on CSR evidences from vietnamese banking sector

INESS ADMINISTRATIONFinal thesis title: Customer Relationship Management (CRM) Organization Structure atFrieslandCampina VietnamStudent name: Lc Ihi T

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLE THI THANH TAMCUSTOMER RELATIONSHIP MANAGEMENT (CRM) ORGANIZATION STRUCTURE

unlicensed customer responses on CSR evidences from vietnamese banking sectorOverall assessment:Meet requirement for submittingNot meet requirement for submitting3Other remarks:- Did die student follow the report schedule?a. Ye

sh. Noc. Other:....................................................................rhe Tumilin plagiarism percentage:Supervisor’s signatureEXECUTIVE S unlicensed customer responses on CSR evidences from vietnamese banking sector

UMMARYTills thesis of “Customer Relationship Management (CRM) Organization Structure at Fries landCampina Vietnam” lias been composed and completed in

unlicensed customer responses on CSR evidences from vietnamese banking sector

four main parts: problem context, solution recommendation. conclusion and supporting documents.Chapter I included company background starting from in

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLE THI THANH TAMCUSTOMER RELATIONSHIP MANAGEMENT (CRM) ORGANIZATION STRUCTURE

unlicensed customer responses on CSR evidences from vietnamese banking sector, in this chapter, the diesis has shown the issues, problems which are concerns from stakeholders of the company based on a wide variety of in-depth i

nterview and secondary data regarding business results and performance tracking of CRM team. A problem mess had been created to show all symptoms, org unlicensed customer responses on CSR evidences from vietnamese banking sector

anization outcomes and problems as a general picture. Specifically, a central problem of ineffective CRM organization structure was selected to be sol

unlicensed customer responses on CSR evidences from vietnamese banking sector

ved as a core problem of company with the justification of its existence and importance.After validating and selecting die central problem of organiza

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLE THI THANH TAMCUSTOMER RELATIONSHIP MANAGEMENT (CRM) ORGANIZATION STRUCTURE

unlicensed customer responses on CSR evidences from vietnamese banking sectorber and overlapped roles and responsibilities among Telesales team were investigated to verify’ and determine so as to give 01« alternative solutions

which were presented in chapter II. unlicensed customer responses on CSR evidences from vietnamese banking sector

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessLE THI THANH TAMCUSTOMER RELATIONSHIP MANAGEMENT (CRM) ORGANIZATION STRUCTURE

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