unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
EXECUTIVE SUMMARY’After completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of comple unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTDex growing in business to business. Customers purchase products and they hope that products will bring benefit to them as much as possible. Hence, after-sales service is indicated as a tool which providing a valuable merit to the customer and bringing opportunity to the company.After-sales services unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTDhave proven to be an important element that contributes to business situation of a company. I'11 us. whether post sales service is appropriate or not.unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
actually it is a big issue should be concerned. Four major factors that affect after-sales services machinery industry are reactive after-sales serviEXECUTIVE SUMMARY’After completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of comple unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD in Kobclco Vietnam, then to indicate the root cause led to main problem after analyzing allcauses; finally it supposes the potential solutions that can be applied to resolve the problem.ACKNOWLEDGEMENTThis study was conducted as my master of thesis at the Master Business Administration Program in 2 unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD016. This study gave me a deeper knowledge in after-sales and the qualitative research has provided me the opportunity to approach and gain an insightunlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
into organizations in real life. I would like to greatly thank a number of people who instructed and supported me during my thesis.Firstly. I would lEXECUTIVE SUMMARY’After completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of comple unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTDedback devoted to me. Lastly. I would like to thank the lime and support of my friends and colleagues who participated in this research.TABLE OF CONTENTS1INTRODUCTION...............................................................11.1.Company Introduction.............................................. unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD......11.2.Company structure.......................................................32PROBLEM CONTEXT..................................................unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
..........52.1.Business situation of Kobelco Vietnam...................................52.2.Current status of After- Sales Service at Kobelco Vietnam.EXECUTIVE SUMMARY’After completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of comple unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD.................123.1.1.c 'orrective maintenance..............................................133.1.2.Emergency maintenance.................................................143.2.Cus I OMER CARE.......................................................153.2.1.Information provision...................... unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD...........................163.2.2.Warranty extension....................................................163.3.Field T ec hnical Assistance...........unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
................................173.3.1.During and after warranty assistant...................................183.3.2.Product disposal................EXECUTIVE SUMMARY’After completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of comple unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD...........................................203.4.2.Delivery of spares parts..............................................204CAUSES AND EFFECT ........................................................215CAUSI-: VAI IDA I ION.....................................................226Al.TERNATIVI SOLUTIONS unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD....................................................246.1.Alternative Solution 1: ASSEMBLING GPS (KOMEXS - KOBELCO MONITORINGEXCAVATOR SYSTEM)........unlicensed reactive after sales service or proactive after sales service the case of kobelco construction machinery vietnam CO , LTD
...........................................25Benefits......................................................27Cost.....................................EXECUTIVE SUMMARY’After completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of compleEXECUTIVE SUMMARY’After completing the transaction of purchase, the relationship between a seller and a buyer usually still continue because of compleGọi ngay
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